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Customer Service Representative

Partners Personnel Napa, CA
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Dental

Job Description:

Bilingual Customer Service
Role and Responsibilities
To provide customer service and clerical duties related to the packaging, shipment, and receipt of wine and non wine items in a full-time position for various member wineries in the Napa Valley.

Specific Duties will include

• Process member wine orders –meet or exceed service level agreements of time and accuracy

• Provide superior customer service to our clients via high volume emails and telephone

• Prepare documents, such as orders, pick sheets and club line instructions

• Determine shipping methods using knowledge of shipping procedures,

routes, and rates.

• Contact carrier representative to make arrangements and to issue instructions for

shipping and delivery of materials.

• Track damaged or lost packages/shipments to ensure correct reimbursement.

• Responsible for understanding computer operating systems and related activities

(e.g. inventory control, receiving, and carrier services).

Desired skills:

• Exceptional customer service, interpersonal and communication skills

• Excellent organizational skills with a high sense of urgency

• Ability to work under pressure and meet deadlines

• Ability to prioritize tasks and deadlines

• Minimum two-year data entry and two-year customer service

• Self-directed and able to work collaboratively with high personal integrity

• Comfort working within warehouse & professional work environment

• Proficiency with computer systems– Excel and Outlook are a must

• Wine and hospitality industry acumen a plus

Flexible work hours and additional work load may be necessary

Starting Pay
Dependent on experience
Employment Type: Full-Time (non-exempt)

Partners Personnel

Why Work Here?

Lots of room for growth

Address

1355 W. Imola Ave. Napa, Ca. 94559
Napa, CA
USA

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