Skip to Main Content

Customer Care Representative

Partners Personnel Buford, GA

  • Posted: over a month ago
  • $17 Hourly
  • Full-Time
  • Benefits: vision, dental, medical,
Job Description

High End indoor and outdoor Kitchen Appliance Distributor, located in Buford Georgia. Hiring 5 Customer Service Support Advocates.

Job description

Role and Responsibilities

· The Service Support Advocate is to provide quality service to ensure customer satisfaction and build brand loyalty.

· This position requires a high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills.

· Answering inquires and providing resolutions thru contact via telephone (queue), email (multiple email points) and other electronic points of contact.

· Follow up is essential; the ideal candidate will need to be organized and able to handle multiple cases and tasks simultaneously.

· Excellent administrative skills are a must.

· Proficiency with MS Word and Excel required, Oracle and web based platform systems experience preferred.

· Candidate will take ownership of service calls, escalating issues to supervisors and technicians as needed.

· Contact customer to communicate status changes. Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

· Know and use formal and informal channels to achieve faster work results for the team.

· Exercise independent discretion and judgment to solve problems regarding the daily administrative requirements.

· Maintain and organize department records (both paper and electronic files).

· Must have a positive attitude, ability to learn quickly, able to work under pressure.

· A team spirit of cooperation and understanding that business needs will at times need to take precedent over individual desires.

· Dependability in performance and attendance are essential.

Qualifications and Education Requirements

· 2 years administrative and/or customer service experience-

· Strong PC literacy, advanced skills in Microsoft Outlook, Word, and Excel

· Excellent verbal and written communication skills.

Job Type: Full-time

Salary: $16.00 - $17.00 per hour

Benefits:

  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

 

Ability to Commute/Relocate:

Flowery Branch, GA: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • High school or equivalent (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Call: June Drone 770-407-7033

 

Company Description
Partners Personnel is a full-service staffing company with offices nationwide, dedicated to finding the best talent for our clients and building great careers for our Associates.

Partners Personnel

Why Work Here?
Partners Personnel provides custom workforce solutions from executive search to high-volume staffing

Partners Personnel is a full-service staffing company with offices nationwide, dedicated to finding the best talent for our clients and building great careers for our Associates.

Partners Personnel's Logo

Address

Buford, GA
USA

Industry

Business

Website

View all jobs at Partners Personnel

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.