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Bilingual Tech Support Representative

Partners Personnel Burbank, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Summary

The Technical Support Representative is responsible for handling inquiries via phone and electronically, processing orders and/or claims accurately, promptly and efficiently, as well as resolving issues; all by following defined procedures, using analytical and critical thinking skills, as well as exercising some independent judgment. The representative will work with all departments of the Company to ensure the customer is satisfied to the best of ability. This requires a combination of empathy and firmness, a thorough understanding of the business, and a style of communicating that reflects objectivity and professionalism.

I. Skills Required

□ A positive attitude, a friendly personality and a passion for working with people.

□ Contributes to building a positive team spirit. Balances team and individual responsibilities.

□ Must be diplomatic, patient, and a good listener.

□ Must have a keen eye for detail, a commitment to accuracy and possess exceptional organizational skill

□ Must be able to multi-task and have analytical and strong problem solving skills, coupled with the ability to think on your feet.

□ Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, supervisors, sales reps, and customer service reps.

□ Completes projects on time.

□ The ability to work in high-pressure situations in a deadline-driven environment

□ Professional office and email etiquette.

□ Bilingual (English & Spanish).

I. Education and/or Experience Desired

The requirements listed below are representative of the knowledge, skill, and/or ability required.

□ High School Diploma/GED required.

□ A College degree or 2 years related experience and/or training; or equivalent combination of education and experience.

□ Customer Service and/or Call Center experience is a must.

□ Intermediate knowledge of Microsoft Office applications is a must (Excel, Outlook, Word, etc.).

□ Experience working in a high volume, fast-paced department preferred.

□ Experience with CRM systems, B2B, E-Commerce, EDI preferred.

□ Work experience in the power tool industry preferred.

□ Prior experience in Tool Repair or Rental Repair is a plus.

□ Experience with up-sales is a plus.

□ Experience with JDA and/or other customer planning systems a plus.

Please contact June Drone 770-407-7033 or june.drone@partnerspersonnel.com

Company Description
Partners Personnel

Partners Personnel

Partners Personnel is a full-service staffing company with offices nationwide, dedicated to finding the best talent for our clients and building great careers for our associates.

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Burbank, CA
91504 USA

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Business

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