Provides clinical and administrative supervision, clinical oversight, training and mentoring for Case Managers and Rehabilitation Specialists for assigned team. Ensures clinical quality and productivity standards are met or exceeded by direct reports. Ensures that assessments and individual service plans are developed and implemented for each behavioral health recipient assigned to their respective team. Reports to the Clinical Director at their assigned site and in their absence; reports to the Site Administrator.
JOB DUTIES AND RESPONSIBLITIES:
Consistent with PIR policies and operational/management standards:
- Provides and documents clinical and administrative supervision, consultation, and mentoring of daily clinical operations for direct reports ensuring that the needs of behavioral health recipients are being met and that services are delivered as outlined in each behavioral health recipient’s assessment and Individual Service Plan.
- Participates in the hiring, training, coaching, mentoring, and supervising of Case Managers, and Rehabilitation Specialists both administratively and clinically. Monitors and evaluates Case Managers and Rehabilitation Specialists overall performance.
- Provides clinical oversight of services provided, assessments conducted, and individual service plans developed for all consumers assigned to their team.
- Reviews all assessments and service plans; must sign off on all documents prepared by a staff member who have not been credentialed and privileged as qualified to conduct assessments.
- Monitors productivity of Case Managers and Rehabilitation Specialists ensuring that the appropriate array and amount of services are provided to behavioral health recipients and ensures direct reports are documenting service provisions as needed.
- Ensures that direct reports are providing coordination of care to internal and external provider agencies, state entities or other stakeholders (e.g. probation officers, advocates, family member, hospital staff, jail staff, vocational rehabilitation, etc.) as needed.
- Prepares reports as required by Clinical Director or Site Administrator. Reporting includes, but is not limited to the following: Appendix C standards, behavioral health recipients in residential placement or in Supervisory Care Homes, AHCCCS applications submitted, internal and external corrective action plans (CAPs) etc.
- Monitors population on civil or criminal Court Ordered Treatment (COT) to ensure that behavioral health recipients and teams are adherent to all terms of the court order. Prepares monthly COT report and submits to Clinical Director. Ensures that line staff communicate with courts as required either in person or written report and that such communication is consistent with the assessments, Individual Service Plans, and team recommendations for the behavioral health recipient.
- Works with the clinical team to ensure behavioral health recipients receive appropriate care within the least restrictive setting including coaching and mentoring specific to inpatient and residential treatment discharge plans.
- Brings to the attention of the Clinical Director and Site Administrator any unmet service needs identified by line staff in the treatment planning process and assists line staff in identifying interim services available to meet behavioral health recipients’ needs.
- Available on-call 24 hours/day, 7 days/week unless otherwise scheduled as part of a rotation or in event of a scheduled absence in which coverage has been arranged.
- Pursues best practice outcomes for person with mental illness including continuing education, employment, independent housing and community tenure
- Practices according to evidence-based practice and recovery model.
- Participates in integrated healthcare training and skills development.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Demonstrated ability to communicate, problem solve, and work effectively with people and in a team environment.
- Excellent organizational/time management skills with the ability to manage multiple priorities.
- Strong analytical/assessment skills.
- Proficient in NextGen or EHR/EMR Systems.
- Ability to isolate causes and create solutions across multiple systems (IT, Business operations, quality management, billing.)
- Ability to identify and bridge service delivery needs with business goals and efficiencies to produce maximum value and performance.
- Knowledge of applicable state, and federal regulations.
- Knowledge of ICD-9, CPT coding and HCPC.
- Ability to take initiative and see tasks to completion.
- Computer Skills: Proficiency in typing, using computer software, i.e., EHR/EMR systems, Word, Excel, and PowerPoint and Internet is essential.
- Required: Car, valid AZ Driver’s License, state minimum insurance coverage and ability to meet and maintain the company’s acceptable driving requirements.
- Other Equipment: Flexible work schedule.
This is a supervisory position requiring more education and experience therefore the applicant must have one of the following combinations of education, license and/or behavioral health work experience:
Must be a Behavioral Health Technician at a minimum with:
a) Bachelor’s degree in a behavioral or healthcare related field and a minimum of three (3) years behavioral or healthcare work experience. OR
a) Associates degree in behavioral or healthcare related field and a minimum of four (4) years behavioral or healthcare work experience. OR
b) Master’s degree in non-related field with two (2) years behavioral or healthcare work experience. OR
c) Bachelor’s degree in non-related field with (4) years behavioral or healthcare work experience. OR
d) Associate’s degree in a non-related field with (8) eight years behavioral or healthcare work experience.
A Clinical Coordinator must also have one year of supervisory or management experience.