GENERAL SUMMARY / OVERVIEW:
The ideal candidate will have a proven ability to work with and lead a diverse team. He/She must be able to assist in maintaining efficient patient flow and quality care during clinic hours. The successful candidate is extremely well-organized and proactive in identifying potential issues and addressing them. This position assists in training new staff. This person will work as part of a health care team including physicians, NP/PA's, and others to provide comprehensive urgent care in a non-judgmental manner. This person will be a strong self-starter, communicative leader and collaborative team player that is energized by the ambiguity of a fast paced, high-growth environment with the opportunity to pitch in where needed .
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provide back up support for the medical assistant team within scope of practice, assisting in the supervision of work and performance of clinic support staff as instructed
Provide input for performance reviews and corrective action plans as needed
Assist with training new and existing staff
Assist with registration and clinical activities for patient visits
Providing on-going supervision of staff
Within scope of practice, assist as needed including medication refill requests, specialty and procedures pre and post clinic chart review
Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed
Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services
Works collaboratively with clinic staff on programs to improve patient outcomes
Assists in organizing and participating in quality improvement activities
Perform other administrative tasks and clinical care as assigned
Work with colleague to oversee dispensary logs and storage to maintain quality assurance
Coordinate weekly center inventory, ordering and supply stock maintenance of medical and office supplies
Provide sick/vacation leave backup for clinic support staff when no other resources available
Assist with other administrative projects and tasks as needed
Assists with daily and monthly quality assurance reviews
Insures completion of Daily Opening and Closing Procedures
Keeps informed of personnel policies and incorporates them in personal practice as needed
Understands performance expectations and strives to meet those standards through periodic formal or informal conferences with his/her direct supervisor
Maintains a positive work environment and provides direction to team members with unusual or complex problems
Provides direction to team members to ensure departmental compliance with established productivity and standards
Works with Administrator to identify changes as needed to improve departmental functions in areas related to registration, operations and medical assistant responsibilities
Ensure staff adheres to organizational compliance initiatives, policies and procedures
Attends and assists with education programs for learning new skills, practices and trends to improve functioning of the center and patient care.
Assists in the orientation of new staff
Understands overall goals of the Partners Urgent Care, and their impact on the centers, staff and patient care
Assists in the planning of center activities, inspections, projects, etc.
Serve as a positive role model and mentor by embracing Partners values and always leading by example
Collaborate with the Leadership Team to promote a high level of employee engagement through creation and maintenance of a professional, effective, efficient, rewarding and inclusive working atmosphere.
Provide feedback on staff performance on a regular basis to leadership team including coaching, corrective action, and performance reviews
Perform special projects as assigned
An associate's degree from an accredited college.
A current state licensure as a radiologic technologist. CPR/BLS certification.
Preferably a minimum of 2 years of experience in a high-volume urgent care center or emergency room.
Skills, Abilities, and Competencies:
An outstanding bedside manner with both pediatric and adult patients.
A positive and energetic attitude which inspires other team members.
Demonstrated ability and strong commitment to exceptional patient care and customer service principles.
Possess excellent organizational and record keeping skills.
Ability to communicate effectively, balance multiple tasks, set priorities, and solve problems independently.
Technology proficiency is critical, including previous EMR experience and knowledge of Microsoft software products such as Outlook, Word, PowerPoint and Excel. Prior experience with EPIC preferred.
Type 45 WPM.
Ability to work 12 hour shifts, overtime, on-call, weekends, and holidays as needed.
Must have reliable, independent transportation to travel to various locations during any given shift.
Must be able to speak and write English fluently.