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IT Business Analyst

Lakeland, FL
  • Posted: over a month ago
  • Full-Time
Job Description

IT Business Applications Analyst

The IT Business Application Analyst is a key member of the IT Business Applications team. The analyst has primary responsibility to manage the functionality of our configure-price-quote customer facing platform. The IT analyst will serve as the primary point of contact to key business stakeholders ensuring the needs of our internal and external customers are successfully met. In addition to the CPQ application the analyst will have opportunity to expand knowledge and responsibility by supporting and enhancing other mission critical applications such as ERP, analytics, ecommerce. The IT analyst will also work with external consultants to evaluate future enhancements and drive a continuous improvement process through system enhancements as the business needs increase. This is position is an in-office role.

Key Responsibilities:

  • Establish and maintain solid working relationships with business subject matter experts
  • Develop a solid understanding of operational workflows and key business processes
  • Respond to business requests including requirements gathering, validation and prioritization
  • Identify problems and designs solutions within the configure-price-quote eCommerce application
  • Design, test and implement Boolean Logic rule sets
  • Develop comprehensive end-to-end test scripts
  • Maintain system to align with evolving workflows and integration opportunities
  • Work with external consultants from Paradigm
  • Application versioning management
  • Maintain and develop documentation supporting the CQP application management
  • Some light travel required
  • Ability to be available before/after typical business hours when necessary for planned maintenance and system upgrades


  • Strong customer service ethic
  • Solid analytical, consultative and technical skillsets
  • Talent with Boolean Logic-based rule building
  • Ability to prioritize and quickly resolve issues
  • Excellent verbal and written communication skills
  • Excellent analytical and problem-solving skills
  • Effective prioritization and project management skills
  • Experience supporting a made to order business environment where products are configured to customer requirements.
  • Functional and technical knowledge of CPQ software – nice to have
  • IT or equivalent degree and experience required
  • Ability to work independently in a fast-paced environment
  • Ability to meet time sensitive deadlines
  • Experience with windows, doors or similar industry – nice to have



Lakeland, FL



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