Customer Service Specialist
Group: Fluid Connector Grp N. America
Job Family: Support
Job ID: 16749-1A
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Org Marketing Statement
With annual sales of $12 billion in fiscal year 2017, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 61 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.
Has extensive previous Customer Service experience (any industry)
Or has proven their superior customer service and problem solving skills at Parker
Handles more than basic customer service ex; extensive customer contact and/or coordination on special, more complex projects, such as a kit
Excellent telephone skills with the ability to work with others
Ability to read and interrupt written forms of communication (customer Pos, change orders, PO special instructions, work instructions, etc.)
Order entry and order tracking experience
E-mail and internet (customer portal) experience
Knowledge of Parker parts and part numbers is a plus, but not required
Must be a self-starter, able to work independently, and motivated to follow through to closure
Ability to multi-task many projects at once, prioritize and escalate issues when appropriate
HS Diploma, BA degree preferred, but not required
Ability to sit for long periods of time
Ability to get up frequently to retrieve documents, including from the shop
Computer proficiency (Excel experience - ability to build Macros)
Strong team player
Excellent interpersonal and communication skills
Strong customer orientation
Time Management: the ability to organize and manage multiple priorities.
This Customer Service Representative will work independently to provide premier customer service to assigned, established customers. They will assist their customers in all areas of order entry, changes, problem resolution, and communication of Division pricing and follow-up to insure the customer is satisfied.
This Customer Service Representative handles more than basic customer service. They will provide prompt service to phone calls, faxes and e-mails. Communications come from customers, Divisions and sales staff. They will have the support of the team when needed and work under the direction of the office supervisor and/or PSC Manager. Will coordinates kits and handles special start up projects
Communicates in a timely manner with customers, field sales and internal personnel regarding customer needs, including coordination and bundling products to make kits
Receive, review and input customer orders, as well as suggest new sales or opportunities
Provide prompt responses to customer requests, issues and schedule changes made by phone, fax, e-mails, etc.
Follow-through to resolve customer complaints
Use Parker catalogs and reference material to answer customer questions
Perform all required and best practice activities in the servicing of all customers
Expedite Division products
Maintain and expand upon current customer relationships
Actively support the Corporate Win Strategy
Perform other related responsibilities
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.
("Minority/Female/Disability/Veteran/VEVRAA Federal Contractor")
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf