Dental Front Office Registrar

Work in partnership with the Billing Administrator Assistant, in being the Lead Registrar in ensuring the process of the overall daily workflow of dental front office are being met. Monitor the calls and ensures that the calls are handled promptly, meets required quality assurance and customer service guideline. The Front Office Lead Registrar will proactively provide support for the dental clinical team, front office staff and customers' needs to promote a well-organized and efficient practice.

Duties

Oversee daily operations of the dental front office staff workflow

Greeting and welcoming patients to the practice

Performs all components of appointment scheduling

Assisting patients to fill out demographic/information forms

Preparing/distributing daily schedules for the dental staff

Updating patient demographic information and scanning all needed documents into PMS

Scheduling follow-up appointments and providing telephonic reminders

Verifying methods of payment and collecting payments as needed

Performing general office duties, such as answering telephones, photocopying, filing, scanning of documents and faxing

Work closely with the Billing Administrative Assistant in managing insurance verification eligibility/patient responsibility at the time of service

Serve as a patient advocate to troubleshoot problems in registration

Coordinate the daily batching of encounters, daily cash sheet, and patient sign-in sheets to be sent to the Billing Department in a timely manner

Advise patients of insurances offered by the State of Maryland for themselves for themselves and their families

Maintains confidentiality

Communicates appropriately and clearly with departmental management, coworkers and patients and exhibits willingness to master new work routines and methods

Practices and adheres to Code of Conduct

Maintains and contributes to a professional and ethical work environment and actively participates in team meeting and engages in the processes of registration

Displays an understanding and awareness of and performs all duties in accordance with Park West Health Center Mission and Vision statements

Adheres to all PW Infection Control and safety policies

Performs related duties as required or assigned

Education

High School Diploma or Equivalent

Two years' experience working in Dental Front Office Environment. Three years' experience in customer service, patient relations or similar area having the ability to effectively lead and direct a diverse workforce.