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Remote Call Center Position

Paramount Jacksonville, FL

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Job Title:
REMOTE Customer Solution Agent/ Customer Experience Specialist (Direct Hire)
Must have Current Call Center Experience
Company – (Loan processing center)
Training: 4 weeks (2 weeks training 2 weeks nesting) M-F 9am-6pm EST
Hours of operations: M-F 9am - 8pm EST and Saturdays 9am-5:30pm EST 
  • Your schedule will be BETWEEN the hours of operation 
  • DO NOT GET USED TO TRAINING SCHEDULE HOURS

Pay: $13/hr
  • Incentives for performance after training ( up to $15/hr)
Job Description 
  • Processing loan payment
  • Pulling soft credit hit for loans
  • Gathering information for loans
  • Loans ranging between 2,000 to 20,000
  • Customer might have been pre-approved on website, just might need additional information to process
  • Offer awesome customer service
Customer Experience Agent
  • Responsibilities Include:
  • Respond to customer inquiries via phone and/or e-mail
  • Demonstrate personal interest in resolving customer concerns at the first point of contact
  • Familiarize self with Prosper products, marketplace lending and personal loan products to be able to provide assistance across a wide range of inquiries· Collaborate with Fraud, Verification, Risk on behalf of customer to obtain clarification for decisions and effectively communicate with customers
  • Ability to see and understand trends, collate data, and escalate issues to Customer Experience management
  • Able to multitask and switch from written to verbal correspondence/inquiries seamlessly
  • Excellent sales skills – consultative style placing the customer’s needs first· Share the benefits of Prosper through outbound calling to customers that have recently inquired about a personal loan
  • Comfortable asking customers to verify personal and financial information· Is committed to providing exceptional service to borrowers in a professional manner at the same time safeguarding the interests of both lenders and Prosper
  • Required Experience:
  • At least 1 year as a Sales and Service Representative with an organization providing broad empowerment at the agent level
  • Ability to be on the phone up to 8 hrs/day in a fast-paced environment
  • Detail oriented – able to capture notes while navigating multiple systems and speaking to customers
  • Strong written and oral communication skills
  • Flexible and able to work in a dynamic environment of rapid change in procedures and prioritization
  • Zendesk, Excel, Word, Outlook
  • Familiarity with personal loan products and financial services – interest rates, amortization, credit bureau reporting, etc.
  • Flexible work schedule that may include Saturdays and evenings as business needs dictate

Paramount

Address

Jacksonville, FL
USA

Industry

Business

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