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Medical Insurance CSR Rep.

Paramount Atlanta ,GA
  • Posted: 8 days ago
  • $16 Hourly
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision, 401k
Job Description

Seeking Experienced Customer Services Representatives in the Gwinnett County area!

WORK HOURS: 40/hrs a week. *schedule requires flexibility (evenings/weekends)

High School Diploma/GED Required; 2+ Years of Customer Service Experience

Details:

  • START: 9/8/2020
  • Hourly: $15.50
  • VIRTUAL INTERVIEW
  • TRAINING WILL BE ONSITE- SOCIAL DISTANCE IS IN PLACE

This role will increase customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely, and meaningful information.

Essential Functions:
• Be available to handle member inquiries. Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues.
• Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services.
• Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
• Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.

Basic Qualifications:
Experience
• Two (2) years of call center customer service experience

• Knowledge of Medical Terminology


Education
• High School diploma or equivalent.

Company Description
Paramount is committed to bringing relationships to the forefront of the staffing and recruiting industry. We proudly partner with businesses of all sizes to enhance their workplace and expand their reach. Honored as a Clearly Rated 2019 Best of Staffing – Client Satisfaction agency, we dedicate our business to helping others succeed.

Specializing in the legal, corporate, contact center, medical and sales industries, Paramount believes that clear communication is the key to supporting both our clients and our candidates. Over our 21-year history we have cultivated a mindset of seeing beyond the resume and into how the roles we take affect our lives and inspire how we live.

We are passionate about creating teams and work environments that help people love what they do and to produce their best work. We’ve lived this philosophy from the inside out and are proud to be recognized as Atlanta’s Best Places to Work and certified as a Great Place to Work!

Whether you’re looking for temporary or permanent positions, we want to help match you with the best. From the first call to the first day and beyond, for success in business, who you hire is Paramount.

Paramount

Why Work Here?

Awesome team, great benefits, and a lot of room for growth!

Paramount is committed to bringing relationships to the forefront of the staffing and recruiting industry. We proudly partner with businesses of all sizes to enhance their workplace and expand their reach. Honored as a Best Places to Work/ Best in Staffing company, we dedicate our business to helping you succeed. Specializing in the legal, corporate, contact center, medical and sales industries, Paramount believes that clear communication is the key to supporting both our clients and our candidates. Over our 21-year history we have cultivated a mindset of seeing beyond the resume and into how the roles we take affect our lives and inspire how we live. We are passionate about creating teams and work environments that help people love what they do and to produce their best work. We’ve lived this philosophy from the inside out and are proud to be recognized as Atlanta’s Best Places to Work and certified as a Great Place to Work! Whether you’re looking for temporary or permanent positions, we want to help match you with the best. From the first call to the first day and beyond, for success in business, who you hire is Paramount.

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