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Automotive Aftermarket eCommerce Customer Service Representative

Paramount Automotive Ontario, CA
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Dental

Job Requirments:

  • Answering emails, eBay/Amazon messages
  • Monitor sites for negative feedback and proactively reach out to customers to help improve their experience
  • Assisting customers with purchases, product information, and returns.
  • Handle customer inquiries both by telephone, email, online chat, online Q&A and any other relevant means of communication with our customers.
  • Answer inquires through full understanding and clarity of customer needs by researching, locating, and providing appropriate information and service.
  • Fulfill customer orders by processing digital order demand requests, correctly picking/pulling/ordering product from inventory for shipment.
  • Answer questions about warranties or terms of sale
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records,compile reports on overall customer satisfaction.

Skills Required:

  • Communicate effectively and professionally with all associates and customers.
  • Ability to learn and retail necessary knowledge related to processing information via multiple inventory, POS, and fulfillment operating systems.
  • Ability to provide written communication in an accurate and complete manner in addition to execute basic mathematical skills related to completing customer order transactions.
  • Ability to work varied hours/days as business dictates.
  • Proficiency with Microsoft Excel.
  • Aftermarket automotive accessories experience preferred but not required.
  • E-commerce experience preferred
  • Automotive enthusiasts preferred

Experience:

  • 1 year prior experience with customer service.

Education Level:

  • High School Graduate

Paramount Automotive

Address

1410 E Holt Blvd, Ontario, CA 91761
Ontario, CA
USA

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