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Customer Service Representative (CSR)

Parallel Marketing
Los Angeles, CA
  • Expired: October 25, 2022. Applications are no longer accepted.

We are a dynamic group of motivated business professionals! We operate the same way athletes do on a competitive sports team--our core values being leadership, integrity, teamwork, and accountability.

As a business, we highlight customer focus.

Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in our territories is the very thing that makes our company and our clients achieve success.

Responsibilities:

  • Receives and Processes customer purchase orders
  • Enters orders received via telephone or on a provided tablet
  • Enters electronic, paper and manual orders online
  • Verifies & Confirms customer orders and delivery expectations.
  • Quotes prices according to uniform pricing strategy and current market pricing.
  • Tracks order exceptions and maintain as needed.
  • Sales with Preferred Customers
  • Direct Customer Service with new and current customers

Teamwork: collaborates with team members
  • Seeks good communication and cooperation within our organization
  • Coordinates all routine aspects of customer orders, requests, and inquiries
  • Identifies and uses internal resources as needed to complete tasks
  • Supports team goals
  • Is receptive/flexible/adaptable to change
  • Understands, generally, about competitors and their services

Requirements:
  • Customer service, customer solutions, and/or sales experience.
  • Leadership role without formal authority
  • Effective decision making
  • Displays effective interpersonal & communication skills (internal/external)
  • Delivers timely and accurate information to customers & internal business partners both verbally and in writing.
  • Achieves mutual understanding by summarizing & reviewing agreements
  • Actively listens.
  • Demonstrates an understanding of our client's products and services
  • Recognizes and responds to new/additional opportunities at existing customers

Education/Training:
  • Bachelor's degree preferred
  • Customer Service experience preferred


***This role is set to start within the next two weeks, therefore local candidates are preferred who can begin the interview process as soon as possible***

Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development

Parallel Marketing

Address

Los Angeles, CA
90079 USA

Industry

Business