Location: Aspen Showroom 601 Rio Grande Place #101 Aspen, CO 81611
Reports to: Client Services Manager
Direct Reports: None
This position is responsible for making sure the Company’s most important Clients receive concierge level service in a helpful, efficient manner by providing superior technical delivery and seamless communication between the Client and the Company. They also provide system training to Clients, discuss technical aspects about a system or equipment when appropriate, and recommend upgrades when necessary.
Essential Duties and Responsibilities:
Consistently respond to Clients within the timeframe specified by the level of Service the Client requested/purchased.
Resolve challenging technical issues related to AV and IT related issues.
Manage the field level service process and communicate with the Service Department Support Team to get the project complete and/or problem fixed in a discreet, clean, and flawlessly functional state.
Responsible for the seamless technical performance and attractive cosmetic appearance of the equipment and system on each completed service call.
Perform assessments and recommend Company Service Plans and equipment upgrades as needed.
Provide ongoing mentorship and hands on training to Apprentice Technicians to enable them become experienced Client Service Technicians.
Work with Company and Service Department Management on consistent outreach and follow up to Paragon Clients.
Maintain knowledge of new equipment and evaluation procedures, frequent bugs, and continue education on the product lines installed and supported by the Company.
Ensures all new projects are totally complete and ready for commissioning by having direct involvement in the last stages of project completion.
Coordinate the work of internal technical resources (Programmers, IT Specialists, etc.)
Skills and Abilities Required:
A Minimum of 1 years’ experience installing and troubleshooting audio/video and residential electronic systems projects.
Experienced in the installation and servicing of Crestron, Savant and Lutron control systems, low voltage wiring as well as Audio Video systems.
Basic level programming and configuration of Crestron, Savant and Lutron systems preferred.
Understanding of cable TV systems -termination, distribution amps, signal balancing, and able to test and troubleshoot unsupervised.
Knowledge of the construction and design/build industry, trade coordination, and project management.
Well organized, detail oriented, and self-motivated with initiative to meet deadlines and self manage.
Strong verbal and written communication skills.
Positive attitude with a commitment to offering top-notch customer service.
An independent thinker and problem solver.
Paragon Systems Integration
Why Work Here?We are a full-service smart home and commercial automation design and integration company. Our smart technology solutions make your home safe, elegant, fun and easy to use. Businesses experience increased productivity, enhanced environments for employees and customers, and simple control. Our team is comprised of world-class experts in every field whose number one priority is to provide the best products and services to our clients.
Amazing location, great benefits, lots of room for growth