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Help Desk Analyst

Paradyme Management Washington, DC
  • Expired: 26 days ago. Applications are no longer accepted.

Overview:

You will provide phone and email-based helpdesk support services to end-users of a global human resources management system based on PeopleSoft HCM. All interactions will be logged in an online trouble ticketing system. Strong communication skills, a desire to assist clients, and interest in learning new technologies are key attributes of the right candidate.

Responsibilities:

· Follow established procedures to provide support by phone and email to users of the system.

· Communicate technical concepts to non-technical persons.

· Communicate with individuals whose first language may not be English.

· Conduct triage and provide issue resolution, if necessary, involve functional analysts.

· Build trusted relationships with peers, supported users, and influence decision-making.

Required Skills:

· A bachelor’s degree in Computer Science, Engineering, or related field.

· A minimum of 3-years of experience as a Tier 2 in Helpdesk.

· A minimum level of Secret clearance (Clearances can be obtainable for well qualified candidates.

· Excellent analytical, problem solving, organizational, and communication skills.

· Demonstrated a broad knowledge of a technical/functional discipline and apply extensive expertise to solve user problems.

Desired Skills:

· Experience working with PeopleSoft HCM or other enterprise business application.

· Experience working with trouble ticketing systems, such as Remedy.

· Experience with configuration or technical coding.

Paradyme Management

Why Work Here?

Awesome culture, great benefits, great people!

Paradyme Management aligns information technology and business processes to drive measurable results for organizational transparency, operational efficiency, and business agility.

Address

Washington, DC
USA

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