Customer Service Clerk

SUMMARY:

The Customer Service Clerk will serve, establish and maintain good working relationships with our customers/distributors/sales representatives by communicating via mail, e-mail or telephone. Process orders for company products and provide solutions to ensure customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives and processes customer orders from Customer/Distributor and enters in ERP system.
• Confer with customers by telephone or email to provide information about their order.
• Uses various web-based ordering systems for customer placing web orders.
• Initiate and follow-up with customers/distributors/sales representatives to answer questions.
• Maintains detailed documentation for customers/distributors.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma with one year Customer Service experience preferred
• Knowledge of computer systems and software (Excel, Word, and PowerPoint), experience with ERP preferred.
• Excellent written or oral communication skills.
• Strong attention to detail and excellent organization skills.
• Ability to multitask.
• Ability to work effectively and cooperatively in teams and across functional groups.
• Ability to listen and understand information.
• Excellent at working in fast paced environment.
• Ability to calculate figures and amounts.
• Strong analytical and problem-solving skills.
• Self-motivated and strong work ethic.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit; use hands to fingers, handle controls; and talk or hear. The employee frequently is required to reach with hands and arms, stand; walk; and occasionally stoop.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
• May need to be able to lift one, 42 lb. case of finished product, for Customer Samples, etc.