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Implementation Director (Value Based Care) -(Remote)

Panoramic Health
Philadelphia, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are hiring a Implementation Director (Value Based Care) to join our growing organization! This role is Remote, open to multiple locations.

Who We Are and Why We’re Different 

At Panoramic Health, our priority is healthy patients. We deliver better outcomes for patients and lower costs for everyone. We are the only value-based kidney care platform led by physicians, which uniquely qualifies us to care for patients holistically. We keep patients healthier longer - at home and out of the hospital. Our mission is to improve outcomes for patients by slowing disease progression and improving quality of life. We do this by putting nephrologists at the center of care and continuing to build on our data, analytics, and deep understanding of kidney care. 


The Implementation Director, Value-Based Care (VBC) is responsible for the effective implementation of VBC plans and programs post contracting until fully completed hand-off to operations & client management.

The Implementation Director, VBC Implementations will be client facing. They will build tools and design processes to ensure successful client onboarding, and service excellence delivery, communicating progress & ensuring implementation success including client Net Promoter Scores and implementation timelines.

This role will function in a matrixed environment and report directly to the VP of VBC Implementations.

Duties and Responsibilities

Oversee implementation of new private payor / risk bearing entity contracts within Panoramic Health systems and processes ensuring organizational readiness

  • Provide implementation leadership, both internally and externally, in the face of ambiguity, change, and aggressive deadlines
  • Understand linkages between integration activities, company goals, and the industry context
  • Translate findings during contracting and requirements gathering processes into executable workplans, deliverables, & KPI's
  • Identify critical-path activities and ensure timely execution
  • Identify and resolve key implementation issues with functional area & executive leadership (as necessary)
  • Communicate implementation headlines, progress, and key issues to company leadership
  • Ensure overall quality and timeliness of implementation
  • Build tools and processes to improve onboarding experience
  • Support the development of an onboarding playbook to ensure a repeatable and consistent implementation process
  • Identify opportunities to improve and/or streamline implementation plans to expedite onboarding experience
  • Build materials that provide customers, leadership & practices visibility into the implementation process Build outcome-driven approach to implementation process
  • Establish & drive workplans resulting in successful implementations
  • Support development of implementation KPI's
  • Own implementation outcomes

Support Payor Contracting & Operational Readiness Processes

  • Participate in contracting meetings as necessary to stay apprised of key issues for successful implementations
  • Support development of implementation playbook during contracting and translate into action plans

Functional and Technical Qualifications

  • Ability to understand technical specifications of data and how to appropriately test.
  • Ability to translate a business requirement into a technical requirement.
  • Ability to understand the outcome desired and work backwards to identify the appropriate inputs/requirements necessary to achieve the desired outcomes.
  • PMP certification preferred, but not required.
  • Proven ability to collaborate and influence internal and external business partners.

Education/Training and Certification, Licensure, Registration Requirements

  • Bachelor’s degree in Computer Science, Health Education, or related field

Experience

  • 7 years prior payor implementation experience (preferably at a vendor) with direct client facing activities

Desired Qualifications

  • Excellent written and verbal communication skills
  • Excellent time management skills and ability to plan and set priorities
  • Strong interpersonal skills in dealing with senior management
  • Proficient in Microsoft Office Suite of products

Disclaimer

The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Panoramic Health reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

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Panoramic Health

Address

Philadelphia, PA
19125 USA

Industry

Technology

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