Analyst, IT Operations Engineer (IS-118)
Panera Bread Saint Louis, MO
- Expired: over a month ago. Applications are no longer accepted.
The Analyst, IT Operations will be primarily responsible for providing operational and engineering support for the Panera Bread enterprise environment. The candidate for this position must be able to be flexible to assist coverage as needed. This flexibility includes on-call rotation including the occasional evening, weekend or holiday support.
This position is based out of the Laumeier Support Center, located in St. Louis, MO.
Collaborate with teams of resources including: Architects, Software Developers, Configuration Management, Database Administrators, System Engineers and Stakeholders to ensure enterprise systems are operational and ready for support
Provide technical support of system architecture, system configuration, change management, incident management, and problem management for on-premises and cloud environments through various stages of project implementation ranging from pilot to full production.
Perform data and trend analysis reporting to determine enterprise platform operational efficiency and reduce friction
Provide internal tier 2 support to the IT Operations Team including support for time-sensitive file transfer failures
Analyze and review event and incident reports to provide recommendations for system/site improvements/opportunities to be developed
Create, maintain, and improve monitoring via tools to ensure on-premises and cloud enterprise systems events and incidents are captured and reviewed
Create, maintain, and providing training on procedural documentation to ensure world class support can be provided
Perform proactive application performance monitoring to document and track performance and usage trends
Collaborate with development teams to resolve escalated support issues. Create documentation for required solution enhancements, fixes, and workarounds.
Identify, define, and create automated solutions for daily IT Operations tasks to improve team performance
Other duties as assigned
Qualifications & Experience Required:
Minimum 3+ years of relevant experience in IT Operations and/or IT Production Support of high availability/volume website systems
Experience working in a fast-paced online environment
Pro-active and flexible with an ability to work individually or as part of a team
Understands complex on-premises and cloud ecosystems and best practices and applies this knowledge to their work
Tech savvy and have the ability to learn and adjust to new concepts
Excellent problem solving skills and attention to detail
Ability to think outside the box and contribute innovative solutions to complex issues
Highly analytical and detail oriented with a passion for digging into data to identify key trends, results and critical outcomes required
Ability to work both independently and as a member of a cross functional team
Must be able to multitask effectively and switch priorities as needed
Experience with Linux Shell, Perl Scripting, Oracle, Google Cloud Platform, and ServiceNow
Experience with alerting and monitoring tools Splunk, Dynatrace, and Solarwinds
Proficient in Excel and Business Intelligence Tools
Intranet and Internet website monitoring and troubleshooting
Experience writing and tuning SQL queries in an on-line or off-line environment
Oracle Enterprise Manager experience a plus
Experience in fast-casual restaurant industry a plus
VMWare and blade server environment experience a plus
AddressSaint Louis, MO
TechnologyView all jobs at Panera Bread