Open Enrollment Customer Service Representative (41838)
- $18 Hourly
- Full-Time
Our Urbandale client is looking for multiple Open Enrollment Customer Service Representatives to assist during the open enrollment season. Friendly, helpful individuals will excel in this role as they take incoming phone calls to review benefit options, payment and premium questions, and coverage questions. If these qualities sound like you, please apply today!
While this role is remote, all candidates must live within 1 hour of Urbandale, Iowa.
Responsibilities:
- Authenticate the caller's identity and ensure they are authorized on the account
- Answer inbound calls regarding benefit offerings on behalf of a client
- Schedule appointments for callers based on needs
- Assist callers in navigating the website, logging in, and resetting passwords
- Make use of multiple applications & internal resources to resolve questions
Requirements:
- High School diploma required, AA or 2 years of college preferred
- Previous call center experience
- Strong computer skills
- Remote work set-up (dedicated, quiet area with high-speed internet - 50mbps)
Work Model:
- Remote
- Monday - Friday
- 8-hour Shift Between 6:00AM - 9:00PM
Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services.
We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter.
Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience.
Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.
Great company that offers competitive pay and benefits, as well as the opportunity to become an employee-owner.
Palmer Group is a premier employment agency. Since 1998 we have been a leading resource in providing employment solutions. With consistency and confidence, our experts partner with our clients and candidates as they navigate the evolving job market. Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services. We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter. Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience. Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.
Address
Palmer Group
Urbandale, IAIndustry
Business
Website
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