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IT Support Specialist (38895)

Palmer Group
Ames, IA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our client in Ames seeks a dynamic, collaborative, and energetic professional for a full-time IT Support Specialist position. The Support Specialist will join our Information Technology team in partnering with the business to enable and equip our customers by providing first and second-level help desk support for both on-premises and remote users.


  • Oversee helpdesk support to all technological equipment including printers, desktops, applications, IP phones, and network devices
  • Develop and implement end-user devices locally and remotely on a primarily Office 365 environment
  • Research, review, and accurately respond to production issues and taking responsibility for seeing those issues through resolution
  • Supervise mobile device management using Microsoft Endpoint Manager (Intune) and O365 policies
  • Utilize diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware and software
  • Create and maintain training materials for end-users as well as IT Team SOP’s
  • Engage with internal and external teams in the design of new or changing systems
  • Operates independently to resolve routine end-user problems and with immediate supervision for more complex issues or assignments
  • Maintain various end-user and IT asset inventory systems
  • Perform research and evaluate upcoming changes to existing environments in order to determine user and security impact
  • Coordinate decisions amongst various teams
  • Perform analysis to ensure continuous improvement of all systems and services
  • Provide assistance with the support and maintenance of cloud services in Azure and AWS


  • 5+ years of IT experience with an emphasis on end-user and systems administration
  • Industry specific degrees or certifications are a plus, but are not required
  • Basic understanding of computing processes and technology, including Windows Desktop OS, Office 365, software diagnostics, and tools.
  • General knowledge of Active Directory, anti-virus applications, and Local Area Networks
  • Ability to effectively communicate technical information to technical and non-technical audiences
  • Hands-on experience in desktop, network, and system administration
  • Must be customer relationship focused, process driven, metric focused, results-oriented, organized & self-directed

Work Model:

  • On-Site
Company Description
Palmer Group is a premier employment agency. Since 1998 we have been a leading resource in providing employment solutions. With consistency and confidence, our experts partner with our clients and candidates as they navigate the evolving job market.

Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services.

We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter.

Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience.

Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.

Palmer Group


Ames, IA



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