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Outreach Specialist / Patient Liaison

Paladina Health Denver, CO
  • Expired: over a month ago. Applications are no longer accepted.

Paladina Health is growing fast & is in need of an Outreach Specialist/ Patient Liaison who will focus on conducting proactive outreach to patients to coordinate office visits and assist prospective patients in joining Paladina Health. This individual will work in a fast-paced environment, collaborating with Care Teams, Account Managers, Regional Coordinators and the Member Experience team on shared initiatives and goals. They will be joining an innovative team that is passionate about delivering “best in class” service with an emphasis on improving the patient’s experience.

This position requires professional etiquette, time management skills, excellent communication skills, attention to detail and the ability to work well as part of a fast-paced team. The ideal candidate for this position is a communications expert and results-oriented team-player.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Communicate with internal and external customers to coordinate outreach efforts.
  • Conduct proactive outreach to patients to coordinate clinic visits and preventive care.
  • Track and report relevant data regarding enrollments and engagement attained through outreach activities.
  • Gather data to identify trends and opportunities and make recommendations to increase conversion rates.
  • Monitor and recommend improvements to automate processes, increase efficiencies and improve customer satisfaction.
  • Demonstrate the ability to explain Paladina Health’s model, sell the benefits and address any concerns and feedback.
  • Address internal customer concerns with "best in class" service and an emphasis on accuracy and efficiency.
  • Perform other duties as assigned/necessary.

ESSENTIAL BEHAVIORS, SKILLS AND ATTITUDES REQUIRED

  • Education: Bachelor Degree or equivalent experience preferred
  • Experience: Minimum 1 year customer service experience is preferred
  • Demonstrated time management skills, ability to meet deadlines and work with a variety of internal and external stakeholders.
  • Ability to think creatively and initiate innovative solutions to enrollment and engagement challenges.
  • Demonstrated customer service, problem solving and analytical experience
  • Demonstrated proactive behavior and problem-solving skills with a "can do" attitude.
  • Demonstrated proficiency with computer based applications such as Microsoft Word, Excel, PowerPoint and Outlook.
  • Customer Relationship Systems (CRM) experience, ex: Salesforce.
  • Strong written and oral communication skills including the ability to listen effectively to patients to understand their needs and the ability to communicate information clearly and effectively.
  • Commitment to Paladina Health's core values of Service Excellence, Integrity, Team, Innovation, Passion, Accountability and Fun.

Paladina Health

Why Work Here?

More time with patients, less stress, and an opportunity to transform healthcare!

If you love patient-centered health care with real relationships, then Paladina Health is the place for you. Paladina Health is transforming the way primary care is delivered. We operate primary care clinics that deliver better care for our patients, thereby reducing the cost of care. Our care teams are health advocates for our patients, driving highly differentiated clinical outcomes. Our clinical excellence group is working to be the most innovative; evidence based clinical care organization in the world. -Patient first orientation in all aspects of the clinic with a focus on prevention, wellness, and comprehensive primary care -Smaller patient panels -Longer patient appointments giving extra time for the care team to spend with patients -Insurance-free business model allows for less time dealing with billing and more time caring for patients -Small office atmosphere with 2-3 total providers at the clinic -Extensive use of technology and Electronic Medical Records (EMR)

Address

Denver, CO
USA

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