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Immediate Technical Services/Customer Relationship Specialist Position

Paladin Consulting Inc Honolulu, HI
  • Expired: 3 days ago. Applications are no longer accepted.

  • Work to ensure 100% customer satisfaction with all aspects of the XPS program.
  • Analyze, troubleshoot and resolve device communication, service and supply issues.
  • Ensure meter reads are reported for all devices and billing is submitted by required due date.
  • Investigate, troubleshoot and resolve meter issues as needed such as device not communicating, invalid meter reads.
  • Understand and utilize contract documentation and participate in process for implementing new client contracts
  • Facilitate remote meetings with clients regularly to gauge satisfaction and maintain accurate account information.
  • Understand and follow all current processes, and maintain awareness of process changes on XPS SharePoint site.
  • Use multiple systems simultaneously to troubleshoot and resolve issues.
  • Ability to work independently and develop individual time management system and workflows to complete regularly required tasks and special projects.
  • Generate client-facing operational reports.
  • Performs all tasks and duties consistent with best practices, high standards and diligent work habits.
  • Must be able to problem-solve.

Skills & Qualifications:

  • Bachelor's Degree required.
  • Customer relationship management preferred.
  • Able to demonstrate competent professional written and verbal communication skills.
  • Demonstrate ability to interact with various levels of customer and internal management personnel.
  • Demonstrate ability to handle and prioritize multiple tasks.
  • Demonstrate ability to navigate and utilize Microsoft Office Suite.

Paladin Consulting Inc

Paladin Consulting is a leading Staffing and Recruiting provider based in Dallas. We have been staffing and recruiting talent for Fortune 500 companies for 30+ years. Talk with us today about staffing and recruiting opportunities. We always welcome great recruiters and partner with staffing service providers to make sure our clients get the talent they need.


Honolulu, HI
96813 USA