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Customer Relationship Specialist

Paladin Consulting Inc Honolulu, HI
  • Expired: over a month ago. Applications are no longer accepted.

Job Title: Customer Relationship Specialist
Work Location: Honolulu, HI
Duration: Long-term contract
Education/Experience Required: Bachelor's Degree required.

Job Description & Responsibilities:

  • Work to ensure 100% customer satisfaction with all aspects of the XPS program.
  • Analyze, troubleshoot and resolve device communication, service and supply issues.
  • Ensure meter reads are reported for all devices and billing is submitted by required due date.
  • Investigate, troubleshoot and resolve meter issues as needed such as device not communicating, invalid meter reads.
  • Work as liaison between customer, sales, billing, Asset Coordinators, and service/Help Desk to ensure smooth operation of all facets of the XPS program.
  • Understand and utilize contract documentation and participate in process for implementing new client contracts
  • Facilitate remote meetings with clients regularly to gauge satisfaction and maintain accurate account information.
  • Understand and follow all current processes, and maintain awareness of process changes on XPS SharePoint site.
  • Use multiple systems simultaneously to troubleshoot and resolve issues.
  • Ability to work independently and develop individual time management system and workflows to complete regularly required tasks and special projects.
  • Generate client-facing operational reports.
  • Performs all tasks and duties consistent with best practices, high standards and diligent work habits.
  • Must be able to problem-solve.
  • Use of Xerox-specific web-based tools as it applies to the position.
  • Take responsibility for customer satisfaction utilizing conflict resolution skills, problem-solving skills, professional communication skills, expectation setting and similar skills.
  • Communicate clearly, responding in an effective and timely manner and ensuring that internal and external customer expectations are met or exceeded.
  • Contribute significantly to the work environment by participating as an effective member of the team.

Skills & Qualifications:

  • Bachelor's Degree required.
  • Customer relationship management preferred.
  • Able to demonstrate competent professional written and verbal communication skills.
  • Demonstrate ability to interact with various levels of customer and internal management personnel.
  • Demonstrate ability to handle and prioritize multiple tasks.
  • Ability to demonstrate knowledge and use of interpersonal skill behaviors including empathy, balancing client vs company needs, conflict resolution skills, problem-solving skills, professional communication skills, able to succeed in a changing environment, and expectation setting.
  • Ability to demonstrate effective team participation skills.
  • Demonstrated ability to perform problem analysis.
  • Demonstrates ability to work independently and take initiative as required.
  • Demonstrate ability to navigate and utilize Microsoft Office Suite.
  • DMV verification (active license).

For more information or to view other opportunities, visit us at

Paladin is an EEOC employer.

Paladin Consulting Inc

Why Work Here?

We work with companies that offer environments for our employees to contribute, learn, and advance their career!

Paladin Consulting is a leading Staffing and Recruiting provider based in Dallas. We have been staffing and recruiting talent for Fortune 500 companies for 30+ years. Talk with us today about staffing and recruiting opportunities. We always welcome great recruiters and partner with staffing service providers to make sure our clients get the talent they need.


Honolulu, HI