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Customer Service Representative

Packaging Price LLC Bartlett, IL

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

As a Customer Service Representative, you will have the opportunity to help people every day by answering phones to place orders, answer general customer inquiries and invoice questions, and respond to customer complaints. Projecting a professional company image at all times is what has made our customer service team best in class. Our first priority is always being prompt, efficient and providing friendly customer service.


PRIMARY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
1. Answer phones and respond to customer requests,
2. Place or cancel orders received via phone, fax and/or email,
3. Provide customers with product and service information,
4. Up sell products and services,
5. Review or make changes to customer accounts,
6. Transfer customer calls to appropriate staff,
7. Identify, research, and resolve customer order-related issues by working with other internal departments,
8. Follow up on customer inquiries not immediately resolved,
9. Follow up on back order situations, to include informing and resolving the issue with the customer direct,
10. Record details of customer contacts and actions taken,
11. Recognize, document, and alert the supervisor of trends in customer calls,
12. Recommend process improvements,
13. Maintain confidentiality of The Packaging Wholesalers and its client’s proprietary information,
14. Adhere to The Packaging Wholesalers procedures and policies,
15. Other duties as assigned.


ESSENTIAL SKILLS REQUIRED:
1). Excellent oral and written communication skills including the ability to think quickly and logically, 2). The ability to identify customer needs and clearly articulate product knowledge and offerings,
3). Strong attention to detail and the ability to multi-task and shuffle duties simultaneously,
4). Proficient PC Skills and responsive to new technology and learning,
5). Organizational and proper usage of oral and written grammar.


MINIMUM QUALIFICATIONS
• Dependable and possessing the ability to exhibit a sense of urgency,
• HS Diploma
• 2-3 years of prior strong data entry and/or customer service call center experience (helpful if previous experience is from within the packaging industry).
• Ability to work the hours of 8:00 AM to 5:00 PM, occasional Saturdays.
ADDITIONAL INFORMATION after meeting eligibility requirements as a permanent Packaging Price LLC hourly paid employee:
•Beginning pay $18/hr.

•PTO Entitlements


OPTION INSURANCE COVERAGES (effective on the first of the month following 30 days from hire date):
•Health insurance through BCBS of IL
•Dental PPO – Basic or Enhanced through Sun Life
•Vision – through Sun Life
•ST Disability – through Sun Life
•LT Disability - through Sun Life
•Basic Life and Accidental Death & Dismemberment Insurance (at no cost to employee)through Sun Life
•Voluntary Life and Accidental Death & Dismemberment Insurance through Sun Life.

Company Description
Since 2000, Packaging Price has been servicing customers like you all across the United States. A lot has changed in those years, but the fundamentals of attracting and maintaining loyal customers remain the same.

Whether it is a one-time order Customer or a repeat Customer; we pride ourselves in treating every customer like family and going the extra mile to deliver quality products at the lowest prices available. We also work very hard to deliver your orders as quickly as possible at the lowest shipping prices possible from one of our four fulfillment centers located in:

Atlanta, GA
Chicago, IL
Dallas, TX
Philadelphia, PA

Our philosophy is simple. We believe our customers deserve great prices, great service, and fast, reliable shipping at the lowest price possible. We also feel strongly that you should be rewarded for your continued loyalty - not with hats and tee-shirts but with REAL cash (via our Visa cashback reward card) that allows you to decide how you want to spend your loyalty reward.

Compare our pricing to others: We work hard to make sure that our prices are the Best Prices on the Web!

Compare our Service to others: When you have a question or a special need, call us and experience first hand the best customer service in the industry.

At Packaging Price, we work hard every day! We developed a proven Customer Pricing, Service, Delivery and Rewards model based upon many years of experience and customer feedback. We believe that this model is the best in the Packaging Industry

Packaging Price LLC

Why Work Here?
A flexible work environment with great pay and benefits! Exciting growth opportunities!

Since 2000, Packaging Price has been servicing customers like you all across the United States. A lot has changed in those years, but the fundamentals of attracting and maintaining loyal customers remain the same. Whether it is a one-time order Customer or a repeat Customer; we pride ourselves in treating every customer like family and going the extra mile to deliver quality products at the lowest prices available. We also work very hard to deliver your orders as quickly as possible at the lowest shipping prices possible from one of our four fulfillment centers located in: Atlanta, GA Chicago, IL Dallas, TX Philadelphia, PA Our philosophy is simple. We believe our customers deserve great prices, great service, and fast, reliable shipping at the lowest price possible. We also feel strongly that you should be rewarded for your continued loyalty - not with hats and tee-shirts but with REAL cash (via our Visa cashback reward card) that allows you to decide how you want to spend your loyalty reward. Compare our pricing to others: We work hard to make sure that our prices are the Best Prices on the Web! Compare our Service to others: When you have a question or a special need, call us and experience first hand the best customer service in the industry. At Packaging Price, we work hard every day! We developed a proven Customer Pricing, Service, Delivery and Rewards model based upon many years of experience and customer feedback. We believe that this model is the best in the Packaging Industry

Address

260 Army Trail Road

Bartlett, IL
USA

Industry

Business

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