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Technical Support Specialist

PacRes Mortgage, LLC
Beaverton, OR
  • Posted: over a month ago
  • $20 Hourly
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

Position Title: Technical Support Specialist

Reports To: Director of Technology

 

SUMMARY:

PacRes is seeking a full-time technical support specialist for our IT department. This position is responsible for providing helpdesk support for employees, which may include onsite or remote diagnosis and repair, troubleshooting support requests and systems analysis; including consulting with users, to determine hardware, software, or system functionality. Hardware may include workstations, printers, peripherals, and phones. This position is permitted to operate remotely, but must be local and able to occasionally commute to/work from our Corporate Headquarters in Beaverton, Oregon.

ESSENTIAL DUTIES:

  • Work as part of a team providing end user helpdesk support for employees.
  • Perform hardware, software, and network troubleshooting.
  • Determine the best solution based on the issue and details provided by employees.
  • Track all work. Provide detailed and accurate descriptions.
  • Provide an excellent example of customer service.
  • Share technical knowledge and help mentor fellow techs/team members wherever possible.
  • Provide employees with one-on-one customer service & support as needed.
  • Direct unresolved issues/escalate to the next level of support personnel.
  • Identify and suggest possible improvements on procedures.
  • This list of Job functions is not all-inclusive. The candidate will be required to perform other job-related tasks/responsibilities requested by the manager & job duties may change as required by needs of the company.

QUALIFICATIONS:

REQUIRED:

  • Help Desk experience (3 years of relevant work experience)
  • Driver’s license
  • Proficiency with technology & computer navigation
  • Highly Proficient in Microsoft Office Suite - Word, Excel and Outlook
  • Strong desire to learn and understand our underlying software/systems/technology
  • Exceptional written & verbal communication skills, in English
  • Outstanding customer service skills
  • Mastery at managing priorities & deadlines
  • Deductive reasoning & troubleshooting skills
  • Active Directory experience
  • Professional work ethic
  • Motivated self-starter

PREFERRED:

  • Exchange management
  • PowerShell experience
  • Ring Central experience
  • Office 365 Administration
  • SharePoint experience

BENEFITS:

WE OFFER QUALIFIED CANDIDATES:

  • Flexible Remote & WFH (work-from-home) options
  • Medical (with HSA option), Dental & Vision
  • Benefits start 1st day of the month following hire
  • PTO starting at 3 weeks per year
  • 401K with discretionary match & profit sharing
  • Optional Life & Disability Insurance
  • Personal growth and development opportunities
  • An inclusive, strong “community” atmosphere

HOURS:

Full Time, M-F

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

The physical requirements for this position are customary to that of a desk job in an office setting. It will require sitting or remaining stationary for long periods of time (e.g., working at a desk/computer), near vision & ability to see objects on the computer screen, sometimes in presence of glare or bright lighting. May occasionally need to lift and/or move up to 15 pounds, stand, walk, stoop, kneel, crouch, or use hands & arms to reach to maintain or set up computer equipment.

If/when working onsite, work is performed in a climate controlled, indoor, administrative office setting. The noise level in the work environment is usually quiet to moderate, depending on office or meeting location.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Company Description
At PacRes Mortgage, our goal has remained the same since we opened our doors in 2004; we value our customers & employees over profit. With this in mind, our company has grown to be a premier mortgage lender throughout the PNW and beyond. Now licensed in 30+ states, our Mortgage Advisors have the opportunity to provide home loans to first-time homebuyers, Veterans, self-employed business owners, and more.

Our branch offices are staffed by local individuals who live and serve in the communities they work in. Many members of our staff have been with the company since we began closing loans.

Looking forward, PacRes’ growth will maintain the continuity of local lending through the professional development of our employees and the selective process of onboarding new members who exhibit the same values that have kept PacRes a great place to work for over 17 years.

We offer competitive wages, benefits & time off.

We are an Equal Opportunity Employer.

NMLS-1477 / WA CL-1477 Equal Housing Lender http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/1477

Notice to Headhunters/Staffing Agencies:
Please do not submit resumes for this posting. Resumes submitted will be considered unsolicited and will be added to our resume database. In addition, Pacific Residential Mortgage, LLC will not be obligated to pay a referral fee.

PacRes Mortgage, LLC

Why Work Here?
Excellent work environment with caring co-workers, managers & owners.

At PacRes Mortgage, our goal has remained the same since we opened our doors in 2004; we value our customers & employees over profit. With this in mind, our company has grown to be a premier mortgage lender throughout the PNW and beyond. Now licensed in 30+ states, our Mortgage Advisors have the opportunity to provide home loans to first-time homebuyers, Veterans, self-employed business owners, and more. Our branch offices are staffed by local individuals who live and serve in the communities they work in. Many members of our staff have been with the company since we began closing loans. Looking forward, PacRes’ growth will maintain the continuity of local lending through the professional development of our employees and the selective process of onboarding new members who exhibit the same values that have kept PacRes a great place to work for over 17 years. We offer competitive wages, benefits & time off. We are an Equal Opportunity Employer. NMLS-1477 / WA CL-1477 Equal Housing Lender http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/1477 Notice to Headhunters/Staffing Agencies: Please do not submit resumes for this posting. Resumes submitted will be considered unsolicited and will be added to our resume database. In addition, Pacific Residential Mortgage, LLC will not be obligated to pay a referral fee.

Address

9400 SW Beaverton Hillsdale Hwy

Beaverton, OR
USA

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Technology

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