Help Desk Support Position Description
- This position will serve as an entry level resource for system access requests and access resets that supports Vital Records Electronic Death Registry System.
- Technical assistance for computer system users that have system access issues.
- Determine request type and resolves through use of statewide ticket system or internal agency.
- Responds to telephone calls, email and personnel requests for technical support.
- Provide customer support for system access for Electronic Death Registry System.