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Technical Support Engineer, Pacific US (Remote Position)

PSIGEN Software Phoenix, AZ

  • Benefits Offered Medical, 401k, Dental
  • Employment Type Full-Time

Description:

Application Technical Support Engineers are responsible for responding to inquiries from customers and providing support, solutions, and troubleshooting for proprietary applications. In addition to finding solutions for a wide array of computer software related problems, candidates may be involved in training users on how to use PSIGEN’s software more effectively and efficiently. Major components of the job include remote support, utilizing a variety of remote support software; providing telephone and email-based support; workload and performance management which is assisted by various internal software solutions. This posting is for a remote position.

Job Requirements:

  • 3+ year Technical Support and Call Center experience.
  • Team Oriented self-motivated worker.
  • Good communication skills, need to be able to communicate well with a team.
  • Ability to self-manage workload while working remotely.
  • Personal quiet home dedicated office with high speed internet.
  • Ability to learn complex software.
  • Good understanding of Windows Operating Systems.
  • Good understanding of Networking systems.
  • Exposure to SQL Server, Access, and Database systems.

PSIGEN Software

Why Work Here?

We are a company that cares about its employees, customers, and partners. Work from home anywhere in the US!

PSIGEN is the innovative leader in advanced capture applications dedicated to helping companies automate document processing by extracting data and utilizing it to name, index, format and route documents. Our products are designed to provide industry-leading flexibility and scalability, allowing for integration with any type of capture device. PSIGEN users have the ability to store documents/data in our own document management and workflow solution or one of over 60 supported third-party content management systems. PSIGEN delivers these solutions through a worldwide network to service providers, business process outsourcers, and major corporations.
Posted: over a month ago