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Remote Retention Specialist 159956

PSG Global Solutions Atlanta, GA

  • Posted: 4 days ago
  • $18 to $20 Hourly
  • Full-Time
  • Benefits: dental, medical, vision,
Job Description


  • Collects and reviews all patient insurance benefit information from the payer, to the degree authorized by the SOP of the program.
  • Provides exceptional customer service to all internal team members, resolves any requests in a timely and accurate manner, escalates issues accordingly.
  • Maintains frequent phone contact with assigned payers.
  • Reports any reimbursement trends/delays to the supervisor.
  • Coordinates with inter-departmental associates, as necessary.
  • Communicates effectively to payers to ensure accurate and timely benefit investigations.
  • Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercises judgment within defined standard operating procedures to determine appropriate action.
  • Achieves or exceeds daily and weekly performance targets for BV completion.
  • Performs related duties as assigned.


  • High School, Diploma, or GED required
  • 1+ years of customer service/call center experience
  • Previous 1+ years of experience in a service-oriented position that requires attention to detail and basic computer skills.
  • Ability to proficiently use Microsoft Excel, Outlook and Word.
  • General knowledge of medical/pharmacy insurance.
  • Ability to work remotely; typically receives little instruction on day-to-day work


PSG Global Solutions

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Atlanta, GA



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