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Remote Bilingual Customer Service Representative

PSG Global Solutions
Phoenix, AZ
  • Expired: September 30, 2022. Applications are no longer accepted.

Remote Bilingual Customer Service Representative

Location:Phoenix, AZ, United States

Job Type:Full Time

Job Category:Call Center

Job Industry:Insurance

Salary:The pay we're offering is $21 per hour

Description We're looking forRemote Bilingual Customer Service Representative, working inInsuranceindustry inPhoenix, Arizona, United States.

+ Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics.

+ Understands the different product suites, including current line-up and products no longer sold that still require servicing.

+ Interprets and applies all changes and enhancements to new and old products, based on the daily change communications.

+ Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.

+ Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper.

+ Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws.

+ Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract.

+ Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues.

+ Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.

+ Develops and grows through monthly individual meetings with leadership to set in place a career path strategy.

+ Sets goals and expectations to achieve success in the role as well as future opportunities.

+ Perform other duties as assigned.

Our Client

Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.

Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.

Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.

Let this be your day. Put their expertise to work for you. You deserve it!

Experience Required for Your Success

+ 2+ years experience in customer service, call center environment

+ Detailed knowledge of all products and procedures

+ Ability to handle high end customers in a professional manner

What Do You Think? Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

PSG Global Solutions


Phoenix, AZ
85067 USA



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