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Customer Service Representative

PSG Global Solutions
Saint Louis, MO
  • Posted: October 03, 2022
  • $17 Hourly
  • Full-Time

Customer Service Representative

Location:St Louis, MO, United States

Job Type:Full Time

Job Category:Call Center

Job Industry:Healthcare Systems and Services

Salary:The pay we're offering is $17 per hour

Description We're looking forCustomer Service Representative, working inHealthcare Systems and Servicesindustry inSt Louis, Missouri, United States.

+ Provide excellent customer service and demonstrate a passion for helping others.

+ Answer inbound calls from members regarding their benefits.

+ Answer 20-50 calls per day on average, but they do not focus on quantity, they focus on the quality of each call and being able to multitask. These are complex calls.

+ Research information regarding deductibles, claim status, providers, etc.

+ Handle sensitive information.

+ Respond to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

+ Analyze problems and provide information/solutions.

+ Operate a PC/image station to obtain and extract information, documents information, activities and changes in the database.

+ Document inquiry outcomes for accurate tracking and analysis.

+ Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

+ Research and analyze data to address operational challenges and customer service issues.

Our Client

Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.

Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.

Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.

Let this be your day. Put their expertise to work for you. You deserve it!

Experience Required for Your Success

+ 2 years of call center experience with ability to work with dual monitors

+ Must have strong internet speed, ethernet connection, private place to work from home (hardwired into the internet)

+ Reliable person, fast learner, team player, caring and willing to be a healthcare advocate for our members

+ Ability to show empathy and have patience

+ Ability to use resources to find answers to our members' questions

What Do You Think? Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

PSG Global Solutions

Address

Saint Louis, MO
USA

Industry

Business

View all jobs at PSG Global Solutions

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