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Customer Service Representative 127688

PSG Global Solutions Tampa ,FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Responsibilities:

  • Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyze problems and provide information/solutions
  • Operate a PC/image station to obtain and extract information
  • Document information, activities and changes in the database.
  • Document inquiry outcomes for accurate tracking and analysis.
  • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
  • Research and analyze data to address operational challenges and customer service issues
  • Provide external and internal customers with requested information.
  • Use computerized systems for tracking, information gathering and troubleshooting

Requirements:

  • Require a HS diploma or equivalent
  • 1+ years of previous experience in an automated customer service environment 
  • Bilingual Spanish preferred
  • Computer literate
  • Good communication skills

PSG Global Solutions

Address

Tampa, FL
USA