Call Center Representative 139733
PSG Global Solutions Birmingham, AL
- Expired: over a month ago. Applications are no longer accepted.
- Help callers and customers understand the business better.
- Answer benefit questions and claims questions.
- Serve as a guide on the appeals process and initiate authorization for pharmacy/medical calls.
- Document complaints, payment inquiries, and other customer service common questions.
- Take ownership of their issues and resolve them over the phone the first time, every time.
- Serve as an advocate for health and wellness.
- 1+ year of call center experience
- Intermediate proficiency in Microsoft Office Suite
- High-level capacity to multitask independently and on a computer
- Knowledge of medical terminology is preferred