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Call Center Representative 139483

PSG Global Solutions Trenton, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Responsibilities:

  • Handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.
  • Address and research customer inquiries and provide appropriate and accurate information.
  • Answer questions on various issues such as child support payments history and account histories.
  • Reset Personal identification of callers unable to self-serve in the Interactive Voice Response system.
  • Gather information, researches/resolves inquiries, and appropriately documents customer calls.
  • Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed.

Requirements:

  • At least 1 year of Call Center experience.
  • Bilingual Spanish.

 

PSG Global Solutions

Address

Trenton, NJ
08619 USA