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Call Center Representative 139137

PSG Global Solutions Savannah, GA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Responsibilities:

  • Answer calls from members whose health benefits are provided through national employers.
  • Answer calls regarding checking the network status of providers, the status of claims, eligibility, and benefits questions.
  • Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyze problems and provides information/solutions.
  • Operate a PC/image station to obtain and extract information, document information, activities, and changes in the database.
  • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Research and analyze data to address operational challenges and customer service issues.
  • Require limited knowledge of company services, products, insurance benefits, provider contracts, and claims.

Requirements:

  • Minimum of 1 year of call center experience.
  • Knowledge of medical terminology preferred.
  • Pharmacy experience preferred.

 

PSG Global Solutions

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Savannah, GA
USA
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