PRISM is a community-supported social service organization helping people in Crystal, Golden Valley, New Hope, Plymouth, and Robbinsdale access the basic needs of food, clothing, and housing in times of financial hardship. PRISM case managers take a person-centered approach when pairing people with services and referrals for budgeting and financial assistance, diet and nutrition, domestic violence, employment, homelessness prevention, mental health, substance abuse, and more. PRISM blends talent, need, passion, and various abilities into opportunities that improve the lives of everyone as we build a resilient community, reflecting the spirit of the west suburban Twin Cities.
The PRISM Homelessness Prevention Case Manager will provide advocacy and assistance to families using the PRISM food shelf and accessing homelessness prevention funding. The primary focus of advocacy will be assessing and addressing barriers the family is facing, specifically focusing around housing, utilization of benefits, employment, and financial security. This position requires the ability to make and maintain relationships with landlords, participants, community programs, local employers, schools, and faith partners that support and assist with the work at PRISM.
· Establishing trust and rapport with families as a foundation of the helping process
· Completing Intake paperwork and entering data in database
· Collaborate with other PRISM departments and outside agencies to provide the best services for participants experiencing food insecurity.
· Providing referrals and assistance to households experiencing economic hardship
· Maintaining and expanding a broad knowledge of community resources.
· Maintaining current knowledge by attending and seeking out trainings on topics that will enhance service delivery to our participants(including cultural competency, executive functioning, chemical health, trauma, family wellness, and child development)
· Advocating on behalf of participants experiencing domestic violence and connect them with appropriate resources
· Conducting screening and formal assessment for families seeking housing assistance
· Providing recommendations, reports and data as required for funders
· Determining and verifying rental/utility assistance needed
· Determination and communication of financial assistance
· Meeting with individuals using the PRISM Food Marketplace Food Shelf
· Maintain proper case files and notes for each family
· Provide proper back up and documentation to finance teams to request payments to payees, landlords, etc.
· Data entry and management in Client Track and internal monitoring spreadsheets
· Weekly case file reviews and supervision meetings with Program Director
· Ongoing budget preparation and coaching for families receiving financial assistance
· Train and support the work of volunteers, when appropriate, for assisting with the needs of families using PRISM services.
· Attend regular staff meetings and service collaborative meetings as needed
· Provide reports, anecdotes and updates as requested
· Other duties as requested or assigned
Qualifications and Experience desired:
· 2-3 years’ experience working with culturally diverse populations
· Experience working with populations that may face barriers such as: criminal history, eviction, food insecurity, mental illness, physical disabilities
· Commitment to diversity of race, gender identity, sexual orientation, and religion.
· Competent computer, verbal & written communication skills
· Sense of humor and positive attitude
· Conflict resolution and de-escalation/triage skills
· Must be able to work until 7:30 pm on Thursday evenings.
· Able to maintain confidential information
How to Apply: Please submit a cover letter and resume to Allysen Hoberg at email@example.com or fax to (763) 529-1454. Resumes will be accepted until the position is filled. Wage is negotiable.