Skip to Main Content

Client Implementation Management Manager

PRIDE Healthcare
Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Pride Health is seeking candidates for a Client Implementation Management Manager opening with our client's managed care organization. This individual will lead the Client Implementation team to ensure that all implementation projects are on-track and manages account installation, re-installation, or special requests from clients.

OVERSIGHT OF CLIENT IMPLEMENTATIONS

  • Facilitate strategic thinking with sales and other stakeholders to stay attuned to changing dynamics, so that the organization can stay in front of client demands and present implementation plans that meet emerging needs.
  • Assess project plans and strategies to ensure plans will deliver expected results from client’s viewpoint.
  • Ensure all tactical and operational plans for ongoing service to a client are identified as part of each implementation.
  • Develop measurement strategies, tools, scorecards for each project and report to all appropriate management internally.
  • Perform on-going risk analysis across all implementation projects and escalate any high profile concerns or issues.

PROCESS DEVELOPMENT AND MANAGEMENT

  • Ensure that proper project protocols are followed to maximize benefit and alleviate unnecessary disruption in the organization and for our customers.
  • Develop ongoing metrics and processes to measure team effectiveness and efficiency for continuous improvement.
  • Optimize the use of resources at all times to ensure cost effective operations.
  • Define metrics and measure for end-to-end processes that will provide a high-level of customer satisfaction.

MATRIX MANAGEMENT

  • Partner with matrix organizations to ensure that appropriate action is taken to identify and implement high potential process improvements.
  • Participate or lead medium to large projects to implement changes including new product development, cost containment measures, and benefit design modification to provide innovative responses to marketplace and legislative mandates.

MANAGEMENT REQUIREMENTS

  • Supervise and monitor workloads and evaluate job performance of the Client Implementation Managers.
  • Develop and mentor CIM levels 1–3 by providing opportunities for growth through delegation, training, and assignment to various project teams.
  • Inform management of any issues affecting the efficient and effective performance of the department including system, resource, and informational barriers.
  • Provide timely feedback to team members on performance.

Qualifications:

  • High School Diploma required. Bachelor's degree preferred.
  • Must have at least 5 years of experience in health insurance industry, developing business plans and customer implementations.
  • 3 years of project and process management.
  • Must have previous team management experience - leading performance reviews, etc.

Apply today!

Company Description
PRIDE Health is Pride Global’s healthcare division, providing recruitment solutions for healthcare professionals and the industry at large.

As a minority owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, PRIDE Health’s expert staff is able to provide tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment full of trust and loyalty.

PRIDE Healthcare

PRIDE Health is Pride Global’s healthcare division, providing recruitment solutions for healthcare professionals and the industry at large. As a minority owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, PRIDE Health’s expert staff is able to provide tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment full of trust and loyalty.

Address

Phoenix, AZ
USA

Industry

Technology

Website

View all jobs at PRIDE Healthcare