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Weekend Customer Service Representative

PRI Search O'Fallon, MO
  • Posted: over a month ago
  • $17 Hourly
  • Part-Time

As a Customer Service Representative, you are accountable for:
• Courteously and promptly answering all calls received in the Service Center from insurers, claimants, agents and any other parties. Gathering the necessary information in a timely manner needed for processing.
• Accurately entering the first notice of loss information, identifying those claims that require immediate adjuster or supervisor attention
• Responding to status and inquiry calls from customers regarding policy and coverage information within authority - appropriately transferring calls to correct departments when needed
• Performing data entry of faxes to include most lines of business and loss types
• Actively reporting trends and/or service issues to the management team to ensure service levels to our customers and business partners are being met
• Supporting an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as helping to develop more efficient workflows
• Flexibility with shift schedule and availability to work some Saturdays, holidays and overtime when needed
• Knowledge, Skills and Abilities
• Ability to accept feedback in a positive manner and utilize feedback for personal development
• Strong PC navigation skills, including knowledge of Windows operating environment and internet
• Strong communication skills - ability to effectively interact with all levels of internal and external business partners
• Excellent verbal and written communication skills
• Strong customer service and telephone skills
• Demonstrates ability to meet or exceed established ACD Performance Measures
• Effectively work in a team environment
• Must be available to work an 8 hour shift on Saturdays and Sundays. This will be between 10:30 AM and 7 PM CST.

PRI Search

PRI Search is a full service recruiting, search, consulting and staff augmentation comprised of industry professionals with more than 100 years of cumulative staffing experience. We employ the utilization of cutting edge recruiting technologies which allow for greater optimization of our capabilities in serving our candidates and clients needs.

Address

O'Fallon, MO
USA

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