Enterprise Account Manager

Essential Functions

• Proactively manage 5-10 key client relationships to strengthen overall solution capabilities and drive greater client value

• May be asked to a lead a team of account managers dedicated to meet the technical needs of clients (tactical work delegation)

• Demonstrates breadth and depth of knowledge in aligning the company's capabilities to client business needs

• Learn and understand client’s brand, goals, and business needs

• Coordinate PIN services on behalf of the client, manage budgets, timelines, and KPIs

• Setup/onboard new clients into PIN’s system or delegate as necessary

• Document all communications and interactions with clients

• Monitor and report on marketing channel performance (SEM, Paid Social, Programmatic, SEO, etc.)

• Provide project management support and maintain quality control

• Manage client expectations

• Prepare in advance for all client meetings, anticipate client concerns and questions

• Prepare and send reports to clients

• Responsible for onboarding client accounts. Includes: Client setup, Leading (internal) pre-onboarding meeting, leading client onboarding meeting/presentation, Leading (internal) post-onboarding, leading discussions regarding overall client strategy and KPI’s

• Monthly account review and updates, including: monitor budget pacing, review month-end reports with stakeholders, optimize campaigns based on findings and analytics

• Other responsibilities as assigned from time to time

Desired Experience:

• 3-5 Years of experience in digital marketing and/or client relations

• Strong business acumen

• Ability to clearly communicate with C-Level executives

• Understanding of digital marketing channels (Meta, Google, etc.), tactics and capabilities

Skills

- Problem-solving

- Leadership

- Customer service experience

- Process oriented

- Organization

- Communication and writing

- Word processing, Excel, and PowerPoint

- Presentation

- Ability to work well under pressure