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Technical Business Consultant - Managed Service Provider

PICS ITech
Mount Holly, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

PICS ITech Technical Consultant

Looking to take your I.T. career to the next level? We are a thriving, well-respected IT Managed Services Provider located in the Southern New Jersey Area. PICS ITech, a division of Professional Implementation Consulting Services, Inc. (PICS), is a leading technology consulting, systems integration, and managed services firm focusing on business systems for small to medium-size businesses. For more than 20 years, we have been delivering value-added technology consulting and best in class network support services needed to oversee the IT initiatives for our clients.

Job Description

Due to the growth of the organization, we are looking for an ambitious, polished, hard-working vCIO who can own the responsibility of providing first-class strategic planning and consulting to our clients.

Your responsibility is to create and maintain long-term relationships with our most strategic managed services clients. This is accomplished through gaining an intimate knowledge of the client's business and helping them infuse their strategy with technology.

As a Consultant, I will. . .

  • Understand that every client assigned to me is my sole responsibility. I will do anything to ensure their satisfaction with me and my team.
  • Be my clients' advocate. I will make certain my clients receive the service they were promised and expect.
  • Look at the client from a business perspective. I will discover and understand their short and long-term business goals and the role technology takes to help achieve them. Once that is understood, I will spearhead developing strategies that help my clients meet their financial targets.
  • Ensure my client's issues are resolved to completion. I will not assume that once an issue is delegated to another party in our organization that it is out of my hands.
  • Work with both the business development and the project delivery teams to create and deliver solutions that work for our clients.
  • Make my client's aware of their business risk and make recommendations to minimize it.
  • Be aware that most of my clients are frustrated by technology because they are intimated by it and they don't understand how it works. I will make sure that I talk to them in a language they understand.
  • Document in ConnectWise my every involvement with my clients. I understand that if I don't document my activities my clients and my employer will assume I did nothing.

 

This position focuses primarily on the business relationship with the client and leveraging PICS ITech's technical resources to improve their operational efficiencies. Pushing sales is not part of the duties; however, I will show the client ways they can improve their bottom line through technology and points out potential areas for business risk, sales naturally occur.

In addition, it is my responsibility to continually prove to the client the value of our services. I will act as the client's main point of contact. This includes being a resource for their sales needs and an escalated contact for service-related issues. Client satisfaction, contract renewals and discovering additional opportunities fall under the realm of my role.

Requirements are:

  • 3+ years in a technical or business consultant role
  • Proven record of delivering strategic planning and solution recommendations to resolve business challenges and meet demands
  • 2+ years of experience in Information Technology with understanding of Servers, Operating Systems, network peripherals, Microsoft 365, Virtualization, Microsoft Office, disaster recovery solutions, and applications
  • Ability to work independently and as part of a fast-paced team environment in all phases of systems analysis activities

Important abilities:

  • Excellent oral and written skills
  • Demonstrate the ability to build relationships
  • Excellent analytical and problem-solving abilities
  • Outstanding work ethic and strong interpersonal skills
  • Enjoy working with clients and meeting new people
  • Self-Starter

 

Compensation/Benefits includes

  • Annual salary commensurate with skills and experience.
  • 100% medical
  • Success sharing
  • 15 days PTO
  • 401K plan
  • Use of company car and fuel card as needed
Company Description
PICS ITech, a division of Professional Implementation Consulting Services, Inc. (PICS), is a leading managed services firm focusing on small to medium size businesses in the Philadelphia Pennsylvania, New Jersey and New York area

Co-founded by Terry Rossi and Richard Rosenthal in 1995, the company was started in order to provide systems integration, consulting services and software development for enterprise customers running QAD ERP software. In 2007 PICS ITech ( www.pics-itech.com ) was established to bring the same degree of professional technology services to small and medium sized businesses in Philadelphia, Pennsylvania, New Jersey and New York area.

The award winning team consists of Technology Consultants, Programmers, Certified Network Engineers, Process Engineers and Help Desk Support personnel that allow us the ability to deliver a set of cost effective services that are focused and tailored to your operations.

PICS ITech

Address

46 High Street Mt Holly

Mount Holly, NJ
USA

Industry

Technology