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Customer Service Representative

PH TECH Salem, OR
  • Posted: 12 days ago
  • $14 to $16 Hourly
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

PH TECH is hiring CSR’s for our growing call center located in Salem, Oregon. We are looking for candidates to fill multiple full time and part time Limited Duration Customer Service Representative positions.

This role is about making an impact on people’s lives and our company’s growth by assisting citizens of Oregon who need help navigating a complex health care system.

Primary Responsibilities

As a Customer Service Representative, you will be a highly effective communicator who possesses essential skills in critical thinking and customer service while educating and assisting individuals by listening, collecting relevant information and building rapport. The ideal candidate for this position will be proficient in a wide range of customer service competencies in a call center environment.

  • Provide information, education and assistance to Medicaid Members
  • Produce work that is highly accurate and demonstrates attention to detail
  • Support and troubleshoot multiple levels of eligibility questions
  • Demonstrate the ability to listen, collect relevant information, build rapport and respond to customers in a compassionate manner.
  • Meet departmental standards for quality scores and production metrics.

Required Education and Experience:

  • High School Diploma or Equivalent
  • Customer Service experience
  • Proficient in Microsoft Windows; Outlook; Explorer; Google

Preferred Experience:

  • Basic understanding of health care insurance
  • Bilingual in Spanish is a plus and will be compensated

PH TECH

Why Work Here?

Great Environment & Culture

It may sound overly ambitious, but we want to make healthcare local again. We see ourselves as champions for community based health plans at PH TECH and our platform and administrative services give you control over how healthcare is delivered. As a community health plan, we believe you do what you do because you care for people and your community. We believe healthcare is best managed at the local level because – time and time again – we are reminded that, when it comes to health plans, larger member populations and national brand recognition rarely (if ever) encourage the highest quality care. We are a strategic partner, purpose built to simplify and strengthen community based health care delivery. Our technology platform and services are tailor made to scale with the growing and ever-changing needs of the local health plan. Even the smallest health plans feel confident they have the proactive solutions they need to boost patient experience, lower costs and improve health care delivery. As a community based health plan, you face a daunting task. You need support from someone who’s been there - someone who knows the risks you face. You need expertise, sophisticated technology, and the ability to scale your operation when you need to grow. As champions of community based health plans, we will meet these needs for you, and help you make healthcare local again.

Address

3990 Fairview Industrial DR SE
Salem, OR
USA

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