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Customer Contact Center Support Representative (Phone)

PFSweb Dallas, TX

  • Employment Type Full-Time
PFS Company Statement:
PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce-from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.
Company Vision:
  1. We will provide a Full Commerce Solution
  2. We will be World-Class at Every Service we offer
  3. We will engage with our clients as a Strategic Partner

Contact Center Phone Representative
Support a unique world of beauty, skin care, make-up and perfume. Candidates will take inbound calls, responding to customer requests while providing a high level of customer experience, up-sell/cross-sell additional items, and resolve customer issues. Utilize system tools provided to perform job function.
0700 - 2300, Monday - Friday
0900 - 1800, Weekends

Job Level/Salary Grade: Associate
Exemption Status: Non Exempt
  • Candidate must have 6 months of proven customer service experience at a Contact Center or office environment (preferred)
  • Candidate must have sales experience
  • Candidate must have a background in cosmetics/skincare
  • Candidate must display analytical and problem-solving skills
  • Candidate must excel at written communication
  • Candidate must display ability to toggle between multiple applications while assisting clients on chat/e-mail
  • High-School Diploma or equivalent
  • Candidate must be able to type at least 25-30 wpm or higher
  • Candidate must be able to pass a grammar test with an 70% or higher
  • Commitment to extensive product knowledge ongoing training
  • Comfortable with product consultation, upselling, and product recommendations
  • Ability to multi-task in a fast-paced environment
  • Understands and strives to meet or exceed call center metrics
  • Attendance and punctuality is essential for this role in a live environment
  • Ability to adhere to all company policies and procedures
Pre-employment background screening will be conducted.
PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.

Required Skills

Required Experience



Dallas, TX
75270 USA
Posted: June 11, 2019