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Virtual Customer Service Representative - Health Care(REMOTE)

PERIODONTAL IMPLANT ASSOCIATES
New York, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Job highlights
Qualifications

Workspace – Must be able to provide a dedicated, confidential work
space which includes a door that can be closed for privacy

Phone line – Must provide an employee-paid, dedicated phone line,
solely for the use of customer call routing; line must not have call
waiting/forwarding

A Voice over IP phone/internet “bundle” is recommended

High speed internet – Must provide employee-paid, high speed
internet service (20 MB or higher connection speed); no dial-up or
satellite dish connections

Must possess a cell phone, tablet, or smart watch capable of
downloading apps to receive VPN access code via PingID
application
4 more items
    
Responsibilities

This may involve questions regarding products, online directions,
and their accounts

You will communicate directly with customers, as well as internal and
external service partners to effectively resolve issues, questions, and
service requests
8 more items
Benefits

$1,000.00 Bonus program
More job highlights
Full description
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
Position Overview
At Hiring Company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
Ideally you will live in the Central, Mountain or Pacific time zones.
$1,000.00 Bonus program.
As a Full Time - Virtual – Work from Home – Customer Service Representative, you will provide routine service support to Hiring Company customers who initiate contact with the Virtual Customer Care Center. This may involve questions regarding products, online directions, and their accounts. You will communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests.
Additional Requirements For Success In a Virtual Role Include
• Workspace – Must be able to provide a dedicated, confidential work space which includes a door that can be closed for privacy.
• Multitasking – Ability to navigate or toggle many screens and maintain chat conversations with your team simultaneously.
• Phone line – Must provide an employee-paid, dedicated phone line, solely for the use of customer call routing; line must not have call waiting/forwarding. A Voice over IP phone/internet “bundle” is recommended.
• High speed internet – Must provide employee-paid, high speed internet service (20 MB or higher connection speed); no dial-up or satellite dish connections. A Voice over IP phone/internet “bundle” is recommended.
Must possess a cell phone, tablet, or smart watch capable of downloading apps to receive VPN access code via PingID application.
Job Description
• Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
• Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
• Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.
• Maintains high levels of customer satisfaction consistent with Hiring Company's core values. Demonstrates commitment to quality through customer and service partner interactions.
• Documents customer interactions and completes service requests to minimize customer effort or additional action.

PERIODONTAL IMPLANT ASSOCIATES

Address

New York, NY
USA

Industry

Business

View all jobs at PERIODONTAL IMPLANT ASSOCIATES