Job ID : 2010114687
PDS Tech is seeking a Customer Service / Dispute resolution Specialist for one of our clients in Omaha NE. It is a 6 month contract position and pays $17 per hour.
Dispute Processing Specialist
Days: Monday through Friday
Hours: 8am to 5pm (with some flexibility)
Background Check: Standard
Position Description Overview
The primary purpose of Dispute Processing Specialist is to assist cardholders with Dispute/Fraud Resolution on behalf of issuers while complying with Reg E and/or Reg Z guidelines. Key functions include the evaluating, researching, decision making, monitoring, and communicating with contacts up to and including investigations. This position involves a moderate to high level of complexity. Errors in this position may result in direct monetary impact and financial loss to Fiserv and the external clients.
This is an ongoing learning position due to changes with the Association's (Visa, MasterCard, Discover and American Express) regulatory guidelines and client requirements. This position requires considerable evaluation, good judgment, time management and decision-making skills. This position involves time sensitive processing of work cases and typically works cases that are at the Transaction and/or Account Level throughout the dispute life cycle.
• High school diploma required.
• College degree or equivalent experience preferred.
• Minimum two years industry & association experience related to fraud, chargebacks and/or disputes preferred.
• Knowledge of banking & association rules and regulations preferred.
• Ability to read, write, type, complete basic arithmetic, and multi task required.
• Experience working in multiple application and dual monitors a must.
• Customer service, analytical and research skills required.
• Strong verbal and written communication skills are necessary.
PDS Tech has staffing partnerships with leading organizations based in the United States and globally. We hire job seekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial. We offer our contractors an ala carte benefits package that far exceeds our competitors, including health, dental, vision, life, disability, 401k, and employee prepaid legal services. We have an active referral bonus program to reward the collaborative efforts of our contractor community. Depending on your location or job category, holidays and longevity bonuses may also be offered. In addition, we have a recognition program to honor workplace accomplishments and celebrate contractor achievements.
PDS Tech has recently joined the AKKA Group. AKKA is an international leader listed on the Euronext stock exchange and provides engineering consulting and R&D services for clients in the fields of automotive, aerospace and rail, and including life sciences, telecommunications, energy and defense. For more information about AKKA Technologies, visit https://www.akka-technologies.com/
PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
For more information visit us at www.pdstech.com