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Operations Call Center Manager, Call Center Healthcare Ops Manager

Professional Career Match Solutions Dallas, TX
  • Expired: over a month ago. Applications are no longer accepted.

Operations Manager

$75K to $85K DOE plus bonuses

Need to have knowledge of healthcare-ACA, billing, claims, etc. Have managed a large group of 50 plus

Advanced Excel a must (pivot table,vlookup, indexing, etc)

Position will need to train for two to three months in South Florida (expenses paid)

Third Party billing company for health insurance is looking for someone to handle operations. Someone that will be a right hand.

Responsibilities

  • Billing through CRM system
  • CRM exp. a must
  • Customer service
  • Lead team to achieve the performance of short term goals and shares in long term planning with respective Operation’s leadership team
  • Achieve financial objectives (revenue and earnings)
  • Contributes to the business development process to increase market share
  • Designs and implements processes
  • Develop monthly team goals with Managers and Supervisors
  • Maintain positive relations with clients and staff
  • Ensure Key Performance Indicators (KPI) are met
  • Training and development of leaders and staff
  • Analyze team needs and establish work priorities; determine workflow and establish schedules activities and avoid unnecessary duplication; distribute work responsibility, anticipate future needs, and provide guidelines for worker evaluation
  • Escalate customer issues/concerns/problems in a pro-active and timely manner within reporting
  • Provide client serving to assure upmost satisfaction. Maintain positive and constant communications with clients at various levels
  • Ensure continuous improvement of key operational processes and personnel
  • Evaluate and resolve general and specific business conditions as they relate to operational issues

Professional Career Match Solutions

Address

Dallas, TX
USA