Skip to Main Content
← Back to Jobs

Customer Support Specialist

PC Synergy Phoenix, AZ
  • Posted: over a month ago
  • $15 to $19 Hourly
  • Full-Time
  • Benefits: Medical, 401k

The Product Support Analyst position acts as the primary interface providing support services to PC Synergy customers by quickly analyzing and optimally resolving any challenges they have using our software products.


Category: Product Support, Application Support, IT Support, Help Desk, Tech Support.
Benefits include medical, 401k / matching, 16 PTO days, and paid holidays. Training provided.

Essential Functions

  • Attentively respond to customer contacts
  • Work directly with customers to resolve software issues and to provide answers, insight, and training related to the software
  • Write detailed tickets
  • Perform other duties as assigned

Competencies

  • Fluency in Spanish is highly desirable
  • Strong customer service skills
  • Professional verbal and written communication skills
  • Thorough troubleshooting skills
  • Quick learner to become a product expert
  • Responsible and reliable
  • Good judgment

Education and Experience

  • A good working knowledge of computers, Windows O/S, Microsoft Office software, business technologies, browsers, and networking
  • Substantial customer service experience
  • High school diploma or equivalent
  • A background in at least one of the following:
  • - Inbound contact center experience
  • - Product support or technical support
  • - Retail parcel and shipping industry

Job Type: Full-time

PC Synergy

Why Work Here?

Awesome CEO, great benefits, and room for growth!

PC Synergy is an industry leader of automation software to the retail mail and parcel industry. PC Synergy’s product PostalMate® has become the gold standard for retail shipping and point-of sale automation.

Address

3970 E Riggs rd Chandler, AZ 85249
Phoenix, AZ
USA

Website

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.