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Associate Director - Supportive Housing Services (JR 2695)

PATH (People Assisting the Homeless)
Los Angeles, CA
  • Posted: over a month ago
  • $72,000 Yearly
  • Full-Time
Job Description

Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.

JR 2695
Associate Director - Supportive Housing Services
Los Angeles, CA 90004
Salary: Starting at $72,000 annually
Full Time
Driving Required

PATH is seeking experienced social services professionals with supervisory experience to join our SHS team as an Associate Director. This position oversees over 10 supportive housing sites throughout Los Angeles County, so the ability to travel throughout the region and day-to-day flexibility are a must!

Our Supportive Housing Services (SHS) programs provide Intensive Case Management Services (ICMS) in a Permanent Supportive Housing (PSH) setting to individuals who have experienced homelessness and have a history of chronic health, mental health, and/or co-occurring conditions. Services are centralized and provided to clients living on-site to ensure ease of access to the resources necessary for long-term housing stabilization, improving their quality of life and community integration.

Reporting to the Director of Programs for SHS, the Associate Director provides supervisory and administrative oversight to assigned programs and their staff under the SHS umbrella. Working to ensure the upmost quality of services within the programs, this position provides guidance to all staff, interfaces with communtiy providers and funders to ensure program and participant success, and provides direct client services as necessary. Responsibilities of the Associate Director include:

  • Program Management & Oversight
    • Providing administrative oversight of all contracts to ensure successful implementation, coordination of services, achievement of program performance measures, and program evaluation
    • Ensuring assigned programs are in compliance with all contracts, agreements, funding requirements, goals, and expectations
    • Monitoring program and site budgets, making changes as needed to ensure fiscal responsibility
    • Serving as the primary point of contact for all program matters including with funders, community partners, government organizations, and onsite property management
    • Ensuring a high-quality service environment for all program participants, communtiy partners, and other collaborators
  • Staff Support & Development
    • Providing supervisory oversight to staff in the assigned programs including workload management, feedback and training, and regular evaluations
    • Conducting routine case consultation meetings with team members, including community providers as needed
    • Monitoring case notes to ensure compliance with funder and program expectations and coaching to and ensuring corrections and improvement
  • Program Outreach
    • Providing education, forming coalitions, and serving as a representative on behalf of the SHS programs to local agencies, coalitions, community stakeholders, law enforcement, local government, residents, and other organizations.
    • Fostering relationships with system partners to promote ongoing enhancement of coordination and access to services
  • Reports, Contracts, & Compliance
    • Conducting critical data analysis on program data to evaluate and improve service delivery
    • Reviewing and authorizing all program and contract reports prior to submittal
    • Maintaining comprehensive understanding of contracts' scope and services and PATH's polices and procedures
    • Submitting monthly invoices to funders and monitoring payments for accuracy and completeness
    • Utilizing funder reports to keep internal tracking up-to-date and staff informed of updates
    • Reviewing case notes weekly to ensure complete, accurate, and up-to-date documentation
    • Working with the QAC department to perform regular internal audits and prepare for external auditing
    • Attending all site monitoring visits and ensuring necessary program improvements as identified

We're looking for candidates that:

  • Are committed to PATH's values, vision, approach, and mission of ending homelessness
  • Demonstrate flexibility, acute problem-solving skills, and the ability to work under competing deadlines in a fast-paced environment
  • Possess excellent interpersonal skills and leadership capability including:
    • The ability to build effective working relationships with a diverse range of individuals at all organization levels
    • The ability to represent the interests of the agency positively and effectively
    • The ability to lead and influence at all levels of the organization
    • A proven ability to work with emotional intelligence, navigating conflicts productively with empathy and integrity
  • Possess superb communication skills demonstrating:
    • Effective use of a variety of communication tools and techniques as appropriate to ensure timely delivery and maximum impact of messages
    • The ability to prepare well organized written reports and other communications
    • Strong skills in active listening, speaking, presenting, public speaking, and writing in a clear and thorough manner
  • Effectively cope with and resolve immediate crisis situations
  • Strong organizational, prioritization, and time management skills and attention to detail
  • Work effectively both independently as as part of a team

An excellent candidate for this role will:

  • Have business level Spanish language proficiency (reading, writing, and speaking) in addition to English fluency
  • Have intermediate to advanced skills with Microsoft Excel

To be considered for this position, we require all candidates:

  • Hold a Bachelor's Degree in a related field OR have at least 4 years of experience in the field
  • Have at least 3 years of experience in social justice, human services, non-profit management, health care, or public policy
  • Have at least 2 years of experience building and managing teams in a homeless services environment or related field or working with vulnerable populations
  • Demonstrate leadership capabilities evidenced by increasing levels of responsibility and management over the course of their career
  • Demonstrate experience, skill, and familiarity with:
    • Program Management including staff supervision, program development, implementation, and evaluation, and budget management
    • Working with issues related to homelessness, substance abuse, mental health diagnosis co-occurring disorders, and history of trauma
    • Psychosocial assessment, individual and group therapy, short-term, evidence-based counseling, and crisis intervention
    • Evidence-based practices effective with chronically homeless individuals such as Housing First, harm reduction and critical time intervention
    • Local and social services resources as well as the ability to acquire and utilize such knowledge to support the needs of the program
    • Providing training, orientation, consultation, and guidance within clinical specialization of practice
  • Be proficient with computers and technologies used for work outputs including:
    • Microsoft Office Software
    • Database systems such as HMS

Regardless of qualifications, the Associate Director must:

  • Be able and willing to provide in-home and community-based services on a regular basis
  • Be able and willing to work flexible hours which may include evenings or weekends
  • Have employment eligibility verification
  • Have or be able and willing to obtain CPR/First Aid training
  • Provide proof of full COVID-19 vaccination
  • Successfully complete the following as a condition of hire:
    • Tuberculosis Test
    • Background Screening
    • Drug Test

Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:

  • Have reliable transportation
  • A valid driver's license
  • Proof of insurance and ownership for personal vehicles used during work duties
  • The ability to qualify for PATH's insurance coverage

Effective 11/01/2021 PATH will require all employees to be fully vaccinated for COVID-19. All prospective hires will be expected to provide proof of full vaccination as part of the pre-employment credentialing process.

PATH is a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.

In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

If this position sounds like a fit, please submit your application today. A resume is required.

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.

PATH (People Assisting the Homeless)


Los Angeles, CA



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