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Desktop Support Specialist

PAI Industries, Inc. Suwanee, GA

  • Posted: over a month ago
  • $47,000 to $52,500 Yearly
  • Full-Time
  • Benefits: medical, vision, 401k, dental, life insurance
Job Description

The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS desktop and notebook computers, peripherals, iPads, Motorola Handheld Computers and associated peripherals, including AV equipment. The Desktop Support Specialist will report to the Chief Technology Officer and will work closely with other members of the information technology department to support all end users.

Job Location: Suwanee, GA.


  • Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS desktop and notebook computers
  • Set up, maintain and troubleshoot Motorola Handheld Computers used by the warehouse staff
  • Set up, maintain and troubleshoot Apple iPad tablets
  • Install and configure software on the various computing platforms in the company
  • Set up and configure printers, scanners, and other peripherals
  • Document issue resolution using the help desk ticketing system
  • Help maintain inventory of all hardware and software resources and parts
  • Maintain excellent communication with all end users and other members of the technology department
  • Work with outside vendors as needed
  • Execute other assigned tasks as delegated by the Chief Technology Officer


  • Ability to clearly communicate technical concepts to non-technical people
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
  • Ability to multi-task in a fast-paced environment
  • Ability to work in a team environment and take direction well


The successful candidate will have the following experience or knowledge in the following areas:

  • 2+ years setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows and Mac OS)
  • Windows and Mac OS desktops and notebooks, as well as iOS devices, in a networked environment
  • Microsoft Office 365
  • Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
  • Some knowledge of Active Directory concepts and administration
  • Some experience with Motorola or Symbol Handheld Computer/Scan Guns
  • Must be physically able to lift up to 30 pounds
  • Experience working in a structured, process-driven environment


  • Previous work supporting a warehouse environment
  • Experience supporting Microsoft Office 365 and Microsoft Active Directory environments
  • Experience supporting a variety of WiFi-enabled devices
  • Experience supporting remote users
  • Previous experience with virtualization
Company Description
PAI Industries, Inc. specializes in the manufacturing and distribution of heavy duty truck parts domestic and worldwide.

PAI Industries, Inc.

PAI Industries, Inc. specializes in the manufacturing and distribution of heavy duty truck parts domestic and worldwide.


950 Northbrook Parkway

Suwanee, GA




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