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Customer Service Representative - HME/DME - Home Medical Equipment

Oxycare Plus Columbus, MS
  • Expired: 28 days ago. Applications are no longer accepted.

We are looking for TOP PERFORMERS like you!

Introduction:
This position will provide customer service to Oxycare Plus’s medical supply and equipment customers. This will include phone interaction and in-person services to customers in our store. This position will report to our location in Columbus, Mississippi.

Qualifications:
Candidate will be a high school graduate. Previous customer service experience, some college, and knowledge of medical terminology is highly preferred.

Employee will possess the physical ability to lift and transport boxes/products weighing up to 75 pounds, communicate by telephone, must be proficient at computer keyboard entry, and be able to move freely throughout the store to assist customers.

Responsibilities/Duties:

  • Welcome all customers entering the store and answer incoming customer phone calls.

  • Assist customers in product selection based on their need, insurance coverage and medical documentation

  • Enter new customer demographic information into the company's operating system; obtaining appropriate insurance information, verifying private insurance through phone or internet access.

  • Enter customer orders in operating system in a pending status and then stage the order as appropriate for customer pickup or delivery.

  • Organize and stock assigned retail product areas. Includes assisting the inventory coordinator with stock orders when necessary.

  • Representative must develop a thorough knowledge of the HME coverage guidelines for all qualifying insurances and apply these guidelines in processing customer orders.

Oxycare Plus

Address

404 Wilkins Wise Rd, Suite 3, Columbus, MS 39705
Columbus, MS
USA