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Client Service Representative

Oxford Solutions Jersey City, NJ
  • Posted: over a month ago
  • Other

Opening with our financial client for a Client Services Representative.

Pay Rate: 16/hr
Contract to start with potential for full-time, direct hire!

In this role, you will serve as the primary contact and facilitator of client support and questions.

Essential Functions

  • Utilize centralized tools and systems of record to capture and coordinate all client inquiries.
  • Partner with internal groups to ensure delivery of service level agreements and client expectations.
  • Apply a client focused approach when working through breaks in processes or deliverables and escalate appropriately when needed.
  • Analyze, research and respond to telephone and email inquiries.
  • Works as a team to ensure phones and email mailboxes are covered during production hours and all client inquiries are responded to in a timely manner.

Requirements

  • Bachelor's Degree in Finance or Economics preferred with 5+ years of experience or 10+ years of experience without a degree
  • Experience in client services or related industry
  • Good customer service, communication and client facing skills

Financial Client Services Representative - 19412

Oxford Solutions

Address

Jersey City, NJ
USA

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