Billing Support Manager
- $60,000 to $70,000 Yearly
We are currently looking for a Billing Support Manager to join our Brooklyn team and help us take our growth to the next level.
The ideal candidate will have past experience leading and executing billing operations with key organizational and customer service skills. As an integral member of the Overpass team, you will proactively manage all payments associated with our platform and support the accurate and timely completion of payroll for contract employees in multi-state and multinational locations.
Oversee, standardize, and streamline billing and collection processes
Review and ensure accuracy of weekly invoices and payment summaries for clients and contractors
Streamline process for charging clients and paying contractors and interface with product development team towards automation
Find and organize data to support the defense to chargeback claims
Systematize responses to chargeback claims
Handle credit card declines with professionalism and efficiency
Review weekly and monthly credit card declines and proactively reach out to clients to update cards on file
Respond promptly to client and contractor billing concerns to ensure a high standard of customer service
Prepare weekly and monthly billing reports and distribute to stakeholders
Continuously dissect and find ways to optimize process and level of service that clients and contractors receive
Collaborate with product development teams to constantly push towards automating billing processes and adding more value to our clients around their billing needs
Reconciling weekly payouts to contractors with client receipts
Document all billing related systems and processes and ensure accessibility to necessary parties
1-2 years of experience in finance or accounting
1-2 years of experience interfacing with customers, preferably in a billing-related role
Extremely detail-oriented with excellent analytical, problem-solving, and organizational skills
Strong verbal and written communication skills
Demonstrated ability to find answers within data quickly and accurately
Experience with Excel and G-Suite products
Ability to identify problems and propose paths to solutions
Reconciliation experience a plus
Great work ethic and ability to follow through
Strong customer empathy and advocacy
Grow professionally and personally in an awesome team environment.
Overpass is where remote works. It’s our mission to remove obstacles and make remote work simple and sustainable for companies and contractors all over the world. The Overpass platform gives business leaders the tools to find, hire, and manage their sales talent and activities, monitor performance, and pay reps from a single source. With access to a marketplace of top sales talent worldwide, team managers can select experienced sales professionals from hundreds of industries and find the right fit for their team at a fraction of the cost or time of hiring an in-house team. Experienced sales contractors also benefit from the flexibility of the gig economy combined with the stability of consistent work opportunities. With the Overpass platform, sales experts can set their own hours, find and apply to positions that are a match for their skills and interests, and receive an hourly rate — in addition to commission opportunities for a job well done.
24 Hillel Place BrooklynNew York, NY
Finance and Insurance
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