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Customer Service Manager

Ovation Talent Solutions
Los Angeles, CA
  • Vision , Medical , Dental , Paid Time Off , Retirement
  • Full-Time
Job Description


Are you an experienced Customer Service or Sales Manager for a mid-to-large size reputable company, but think, hey, I can accomplish more if they would just give me the chance? Are looking for a company that is going to help you rise up in your career goals? Have you reached the pinnacle of success with your current company, and know that the only thing holding you back from that advancement and lifestyle you've worked so hard to get since college is the place you currently at now? Are you, educated, goal driven, empathetic, caring, problem-solving, critical, logical, someone people can trust and warm up too? Then we are here to help get your right foot in the door with our company who is large and caring enough to make sure you are rewarded for your time well served. If so, apply with an updated resume today and let's get you onboard with the team.
Top Reasons to Work With Us:

We are one of the most successful and respected names in the supplement industry. Despite industry-wide contraction, we continue to grow. Because, we know what it means to take care of our employees and giving them room to grow and build their careers, along with stability and great benefits. Our reputation can't be matched. We don't give it up easily, but we know the meaning of gratuity.

Responsibilities and Requirements:

- Manages all department aspects including personnel on a day-to-day basis
- Plans and schedules the work shifts for the most effective utilization of employees, equipment, and material within budgetary, cost and quality standards.
- Analyzes distribution trends, new items, out of stocks, and general data to identify patterns and extracts meaningful information assist management in marketing decisions.
- Helps the departmental team develop and achieve goals, action plans, and time tables.
- Develops relationships with customers, inter-office personnel and outside sales reps to promote goodwill and generate new business.
- Reviews and updates current SOP’s, identifies any areas in need of improvement, recommends and implements a strategic plan of action.
- Ensures short ships, returns and miss-picks are successfully researched and disputed
- lead in the implementation and training of staff for any new software or ERP’s introduced.
- Manages all human resources-related issues, such as payroll, hiring, training, counseling, disciplining, performance evaluations, incentive plans, conflict resolutions, to name a few
- Creates, maintains and implements metrics to track staff attendance, performance, ensures an effective performance tracking and feedback system is in place
- Oversees the successful delivery of incoming packages and courier deliveries.

You Must Have These:

- BA Degree, minimum (No exception, we are sorry but education is a must)
- 5+ years of relevant experience
- Must be able to handle multiple tasks simultaneously and work independently with minimal supervision.
- Must be able to work with multiple departments and as a team
- Must be proficient with Word, Outlook, and Excel
- Good written and verbal communication
- Great attendance and reliability
- Minimum of 5+ years of supervisory experience

- Health
- Dental
- Vision
- Retirement
- Vacation


Ovation Talent Solutions

Los Angeles, CA



Posted date

Over a month ago
View All Ovation Talent Solutions Jobs

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